Program Manager - Customer & Insights Marketing

Job Description

We’re looking for a program manager to join our distributed team, overseeing projects and tasks for our editorial, customer marketing and analyst relations programs. This role will join a multidisciplinary team, focused on highlighting the amazing work and contributions of the global open source community and our customers. Reporting to the Senior Program Manager, this person will be a key contributor to our day to day operations, establishing and managing timelines and workflows, documentation, procuring vendors, and generally working to ensure the “fly-wheel” of our programs are running efficiently. Opportunities for special projects as we grow and scale our team will be available.

Candidates for the role love to be a part of a team, taking action to improve workflows and sharing in our commitment to delivering high-quality, high-value content to our customers and community—both externally and internally. This person is naturally collaborative, with a penchant for problem solving and leading with empathy. Resourceful, organized and detail oriented, this candidate is someone who knows how to work with a sense of urgency. This person appreciates opportunities to build great relationships with their colleagues and is open to sharing their sense of humor with the team.

Responsibilities

• Work closely within the Customer & Insights Marketing team, including Editorial (60%), Customer Marketing (+/- 20%), and Analyst Relations (+/- 20%) program teams to understand and support the rhythm of business and project workflows
• Support day to day operations, including:
• Monitoring and maintaining editorial timelines
• Identifying risks and blockers, including assessment of resourcing needs and proposing solutions
• Digital asset collection and management, working across internal teams and external agencies to ensure timely delivery and alignment on inputs/outputs.
• Maintaining program documentation including playbooks, content and design style guides, tooling guides, templates and release checklists
• Distributing, collecting and storing compliance documentation
• Coordinating long and short-term projects with cross-functional stakeholders
• Managing and tracking meeting agendas and action items.
• Review editorial program and website materials to ensure information is complete and accurate.
• Support customer and community engagement with our various programs through consistent, timely, and organized communications.
• Vendor enablement, including: Procurement and onboarding of vendors; managing and tracking renewals and systems access; documenting processes and procedures and establishing strong working relationships with Finance, Legal, and Procurement partners
• Managing coordination of photography sessions with vendors and customers
• Asset collection and delivery to support social media campaigns
• Special projects as needed to support the team

Qualifications

• Project or program management (or coordinator) experience within a marketing, editorial, communications, creative, or administrative team or other related experience.
• Experience working with distributed (remote) teams and optimizing for asynchronous work and communications
• Experience partnering with external customers, clients, and agencies to coordinate and track project work
• Demonstrated capacity to identify risks and blockers, proposing solutions and following through to meet project timelines
• Track record for being organized and detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
• Exceptional team player with a naturally curious mind; eager to collaborate among other internal teams to iterate on existing ideas
• Knowledge or experience working with procurement and finance teams to onboard vendors is a plus
• Knowledge or experience working with copywriters, social media, video, or photography teams is a plus, but not required
• Knowledge or experience with Contentful, Mailchimp and/or GitHub is a plus, but not required

(Colorado only*) Minimum salary of $61,300 to maximum $130,000 + bonus + equity + benefits.
· Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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