Job Description

As Carrier Account Manager you will be focused on the growth and development of their carrier portfolio of our start up High Care Branch. You will secure capacity to ensure shipments move in accordance with customer expectations.

As Carrier Account Manager you will combine sales, account management, and operational execution to meet the transportation needs of the customer.

Furthermore, you will be part of an experienced team which is fueled by a real entrepreneurial passion for innovation, growth, and a relentless dedication to making the customer’s sensitive supply chains successful.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Capacity Procurement:

• Secures capacity by balancing a portfolio of committed capacity and negotiating commitments with carriers for volume, lane, and/or rates in alignment with longer term and/or strategic business opportunities
• Develops a deep understanding of carrier’s business, goals, preferences, capabilities, equipment and expertise to maximize the relationship, capacity utilization and carrier satisfaction
• Uses expertise and knowledge of the market and carrier preferences to source and provide capacity in both contractual and spot market environments

Execution:

• Matches capacity to shipments so that assigned and open-board freight moves in accordance with customer expectations
• Provides day to day problem resolution; identifies issues, determines the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
• Proactively posts available capacity, using complete and accurate details, to enable efficient matching of freight to equipment
• Utilizes and interprets carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates
• Ensures shipment updates are recorded within expected parameters to meet customer visibility demands

Internal and External Relationships:

• Develops a diversified carrier portfolio. Maintains and grows relationships through regular phone calls, emails and/or face to face visits.
• Participates in and/or leads carrier account reviews either independently or with collaboration from their manager; evaluates current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
• Establishes contacts and builds relationships to form an internal network of resources comprised of commercial team members, service line partners, and operations teams

Quality:

• Automates carrier activities in accordance with company strategy. Accountable to learn and understand all automation tool options and keep abreast of industry changes or trends

• Ensures quality expectations are met on all executed shipments
• Complies with all internal trading rules
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor Education or equivalent work experience
• Minimum 2 year of carrier sales experience
• Excellent communication skills in English, other EU language is a plus.
• Proficient using tools as Excel and Power BI

Preferred:

• Service-oriented disposition: Approaches their work, takes action and makes decisions in the best interests of the customer and carrier
• Meets quality expectations: Demonstrates an understanding of the importance of quality and executes their work accordingly
• Takes personal accountability and consistently demonstrates follow through on the expectations of their role
• Has shown negotiation skills that reach outcomes that are mutually beneficial to the customer and carrier
• Thrives in a fast-paced, high energy environment, has demonstrated the ability to manage their time to ensure role expectations are completed with quality and within required timeframes
• Strong relationship building skills: Builds positive relationships with internal and external stakeholders. Shares information and provides support to other team members to ensure collective success of the team and C.H. Robinson
• Values a diverse and inclusive work environment

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.