Senior Marketing Specialist, Loyalty Activation

Job Description

Job Summary

The Senior Marketing Specialist is a member of the Xfinity Growth Operations Team, primarily responsible for providing marketing and operational support for the Xfinity Rewards customer appreciation program. This individual will be involved in end-to-end loyalty activations, including project planning, reward set up and testing, and performance readouts. The ideal candidate is an organized, hands-on self-starter with omni-channel marketing experience in a digital-first environment.

Job Description

Core Responsibilities

• Coordinate reward deliverables among internal Comcast teams, NBC/Universal stakeholders and external agencies and resources. This includes building project timelines, managing assets, and receiving required approvals to launch all rewards.
• Oversee all reward entries, along with quality, monitoring, and redemption tracking responsibilities.
• Own and update the master calendar of all upcoming rewards used to track deadlines and facilitate needs for marketing support.
• Manage front line communication at the HQ and division/region levels to keep retail and call center reps informed of the latest program benefits to communicate to customers.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• 3-5 years of related experience
• Excellent project management skills with demonstrated initiative to complete tasks effectively under tight deadlines
• Proactive team player with a customer centric mindset and detailed focus on delivering valuable rewards to increase customer satisfaction.
• Ability to manage a multi-faceted workload to deliver operational excellence and data-driven recommendations
• Strong communication and partnership skills to build strong cross-functional relationships
• Experience working in digital-first environment across marketing channels
• Creative problem solver with ability to quickly adapt to new circumstances and challenges
• Strong presentation skills including creation of executive level presentations

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.