Apple Support Technical Support Advisor - Services

Job Description

Summary

Posted: May 20, 2022 Role Number: 200382906 You’re a problem solver and you easily connect with customers! You are able to exceed their expectations with your knowledge and passion for technology. You are naturally curious and have the ability to support and troubleshoot technology. This includes multi-tasking across systems and applications, in order to analyze, isolate and resolve a variety of complex technical issues. Because we are not only here to resolve technical issues, you also provide excellent customer service for our Services products, explaining step by step solutions, with patience and an approach tailored to each customer. If this sounds like you, you could be the next Apple Services Support Advisor, where we are committed to helping our employees explore their potential. This position is located on-site at the Apple campus in Austin, TX.

Key Qualifications

Key Qualifications

• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Able to effectively tailor verbal and written communication style to differing audiences
• Able to self manage and work independently in a fast-paced, constantly changing environment
• A strong commitment to being here for your peers and for our customers
• Thrives on a team where expertise is shared and feedback is welcomed
• Effective time management including ability to multi-task, organize and prioritize
• Able to research and grasp technical information, across multiple tools, while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Description

Description We expect the performance and innovation from our Advisors, that our customers expect from our products. As an Apple Services Advisor, you’ll be supporting many of our popular products and services, from Apple Arcade, Fitness+, Apple Music, AppleCare agreements, Apple Pay and our flagship iPhones. You’ll be providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise and creativity, to remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward, we’ll commit to train and develop you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock purchase plan, time off, an employee discount and dedicated resources to support your ongoing growth and career development.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

• Available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down required hours depending upon business needs Able to meet minimum typing speed of 40 WPM, while talking with customers Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.