Order Admin for Business Support Specialist

Job Description

Summary

Posted: May 16, 2022 Weekly Hours: 40 Role Number: 200356621 At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! The Order Admin Business Support team provides sales support to our Retail For Business sales team and Apple’s business customers. Our focus is on delighting customers through daily management of post-sales activities with an emphasis on consistency, quality, and speed. This role is located on our campus in Austin, Texas.

Key Qualifications

Key Qualifications

• Demonstrates a passion for excellent customer service
• Ability to multi-task and navigate multiple, different work streams and tools
• Excellent written and verbal communication skills
• Communicates effectively in a both verbal and written format concurrently with multiple customers or partners
• Demonstrates exceptional flexibility and adaptability to ever-changing work-flows and responsibilities including task management as well as incoming and outgoing customer contacts
• Advanced judgment and problem solving skills
• Adept at navigating ambiguous and complex situations
• Acute attention to detail
• Ability to work quickly and efficiently under deadline pressure

Description

Description The Order Administration may be the team for you. In this role, you will interact directly with customers and work cross-functionally with the sales team, Accounts Receivables, Logistics, Finance, Contracts, and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This role also entails a high volume of problem resolution and teamwork. ORDER ADMIN FOR BUSINESS SUPPORT SPECIALISTS ARE RESPONSIBLE FOR: - Supporting Retail Business Sales teams to consistently deliver great customer experiences - Providing pre and post-sales support for Apple’s business channel, including everything from orders to shipping, billing, account setup and maintenance, and returns - Delivering excellent customer experiences through email support on post-sales related topics - Analyzing business trends to partner and collaborate on continuous process improvement - Complex problem solving for customer satisfaction issues, process, and internal partnerships - Being an active member of the team to shape business decisions and positively impact the business - Holding yourself to key performance metrics and raising the bar - Analyzing business trends to partner and collaborate on key business decision - Supporting new product launches to deliver Apple’s latest to our business customers - Additional responsibilities include supporting internal RCC Support teams such as Payment, Order Support, and Senior Customer Service

Education & Experience

Education & Experience BA/BS preferred, or equivalent experience

Additional Requirements

Additional Requirements