Lead, SMB Gallery Partnerships

Job Description

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, offering more than 1 million works by 100,000 artists from 4,000 leading galleries, fairs, auction houses, and institutions across 190 countries.

Artsy seeks a highly motivated and inspiring people leader for our Gallery Partnerships team. The successful candidate will manage a team of Account Executives focused on retaining and expanding our relationships with small and medium sized gallery partners across Europe, Middle East and Africa. The leader of this team will drive revenue through supporting team upsell and retention efforts.

You will be expected to guide your team with a motivating vision, coach your team with sales acumen, and collaborate across the Artsy organization representing our gallery partners’ needs. In addition to supporting your team with contract negotiations and strategy calls, you will also initiate and collaborate on strategic company initiatives in partnership with Revenue Operations, Product, Marketing, Marketplace Strategy & Operations, and the rest of the Artsy Marketplace Partners team.

This is an exciting opportunity to join a cutting-edge technology company that is on the verge of transforming an industry.

What You’ll Do:

• Manage a team of 5-6 Account Executives as direct reports
• Provide regular, hands-on sales coaching and relationship management advice and feedback
• Performance management and professional development for your reports
• Directly responsible for MRR (monthly recurring revenue) retention and growth from gallery partner base in Europe, Middle East and Africa
• Oversee gallery experience throughout the partner lifecycle (contract admin, strategy calls, etc.) formalizing and scaling customer success strategies
• Collaborate closely with Partner Support to ensure a consistent customer experience across all channels; represent the voice of our customers to Product and Engineering

Who You Are:

We welcome you to apply regardless of “checking all the boxes” below, and are excited to hear what you can bring to the team.

• 3-5 years experience in sales or customer success for small- to medium-sized businesses; plus 2 years people management experience
• Motivated by exceeding metrics-based goals
• Have a proven track record of exceeding individual sales targets or MRR retention goals
• Navigate and recommend operational efficiencies to CRMs
• Experience with Salesforce
• Professional fluency in Spanish, German, Italian or French
• Based in London or Berlin and available to start immediately full-time
• You are currently authorized to live and work in London or Berlin

What We Offer:

• Opportunity to reimagine the art industry while working with a talented, diverse, international team.
• Competitive salary and equity
• Flexible time off: we empower Artsy employees to take time off based on their desires and needs that matter most to them
• We are a distributed-first company where employees have the flexibility to work from home. Offices are available for employees in New York, London, and Berlin. (In-person recommendations, and location will vary by role)
• Private healthcare & benefit options, including: medical, dental, enhanced parental leave, Pension Plan, life assurance, Employee Assistance Programme featuring free mental health support, physio, and more
• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

Artsy Values

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We have relentless curiosity, empathy, and passion for collectors, artists, and the art market. We are here to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.