Language Specialist, Digital Operations

Job Description

Posting Date May 18, 2022
Job Number 22073797
Job Category Administrative
Location CEC Austin, 1705 Centre Creek Drive, Austin, Texas, United States VIEW ON MAP
Brand Marriott International, Inc.
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The global distribution landscape in the lodging industry continues to expand and become more complex. The Distribution Strategy team is charged with identifying, developing, and executing the means to drive customers to Marriott’s lowest cost and direct channels, while optimizing the relationships with third party channels like OTAs, Metasearch, wholesalers, and travel agencies. Marriott recognizes that our portfolio’s performance in external intermediary channels is a key area of focus.
As a member of the Distribution Strategy team, the Director, Global Connectivity Operations and Development is a role that will help shape and execute the current and future state global vision for connectivity infrastructure, capabilities, and processes. The associate will assist in executing evolving distribution strategies in the complex B2B and B2C intermediary segments including the oversight of 17+ technology partners and respective interfaces to/from Marriott systems. This role will also oversee the strategy and technology implementation for new partners including, but not limited to, TMCs, Group, OTA’s, Metasearch, and Wholesale. They will execute distribution solutions for these new partners while working with respective Directors of Connectivity on a plan to appropriately replicate and localize in each continent, America’s, Europe, MEA and APAC.
The associate will also play a pivotal role in managing how distribution capabilities are integrated throughout the Marriott Growth Platform project over the next several years. The associate will directly oversee and manage distribution solutions to assist in accelerating hotel portfolio and room revenue growth for the organization while ensuring that 3rd party partners and hotel guests receive a seamless and integrated shopping and booking experience. To accomplish this, the associate will work across multiple internal and external Business and Technology teams identifying critical business needs and objectives and transform them into actionable solutions and initiatives that support the overall Distribution and Marriott Growth Platform strategy.

CANDIDATE PROFILE

Education and Experience

• 4-year degree from an accredited university required
• A minimum of 8 years’ work experience required, with at least five years of relevant work experience managing complex projects and efforts to successful execution preferred
• Experience managing a team of professionals
• Demonstrated experience working with third-party distribution channels and Marriott systems preferred
• Demonstrated experience building and sustaining a cohesive team focused on the team‘s mission and its importance to the organization
• Previous experience identifying and understanding issues, problems, and opportunities, as well as obtaining and comparing information from different sources to draw conclusions and determine a course of action
• Proven ability to work within all levels of the organization.
• Experience managing transformational strategies for business units
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity and ambiguity.

CORE WORK ACTIVITIES

• Serves as Connectivity Subject Matter Expert (SME) for GDS & Group Channels
• Aggregates distribution insights across Continent teams and transforms into actionable business and IT requirements to support strategic distribution initiatives
• Manages IT roadmap to implement new partner interfaces to support Global and Continent Distribution Strategy
• Manages project plans to pull through core capabilities and enhancements to existing partner interfaces
• Oversees Marriott Growth Platform project and implementation for the Distribution organization
• Works with Director of OTA/Wholesale to activate new programs and maintain high standards of operational service levels
• Works with Senior Director Channel Operations & Support to monitor property and partner feedback, manage escalation resolution process, and recommend short- and long-term mitigation solutions
• Identifies knowledge gaps and create a plan to educate key stake holders to better understand how distribution strategies are managed and executed

Maintaining Goals
• Submits reports in a timely manner, ensuring delivery deadlines are met
• Promotes the documenting of project progress accurately
• Provides input and assistance to other teams regarding projects

Managing Work, Projects, and Policies
• Manages and implements work and projects as assigned
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems
• Provides timely, accurate, and detailed status reports as requested

Demonstrating and Applying Discipline Knowledge
• Provides technical expertise and support to persons inside and outside of the department
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Demonstrates knowledge of function-specific procedures
• Keeps up-to-date technically and applies new knowledge to job
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information

Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner
• Demonstrates self-confidence, energy, and enthusiasm
• Informs and/or updates leaders on relevant information in a timely manner
• Manages time effectively and conducts activities in an organized manner
• Presents ideas, expectations, and information in a concise, organized manner
• Uses problem solving methodology for decision making and follow up
• Performs other reasonable duties as assigned by manager

Managing and Conducting Human Resources Activities
• Interviews and hires employees.
• Promotes the fair and equitable treatment of employees.
• Facilitates regular, ongoing communication in department (e.g., staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
• Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Solicits employee feedback.
• Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Identifies talents of direct reports and their teams and assists with their growth and development plans.

MANAGEMENT COMPETENCIES
Leadership
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.