Franchise Business Consultant

Job Description

Company Description

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Maccas”, we are famous in the global McDonald’s world for adding beetroot to our Aussie burgers and creating the world’s first McCafé in Melbourne. A household name in Australia for almost 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count!

Job Description

What is the purpose of this role?

To partner and consult with an assigned group of Owner/Operators to maximise sales, QSC, profit, and people development with the purpose of maximising business potential for the Owner/Operator and the organisation. Additionally, consult with owner/operator for success in Pathway 22 Plan.

What will my key accountabilities be?

• Actively protect the McDonald’s Brand by ensuring critical McDonald’s standards are met for QSC, people minimums, workplace safety practices and sanitation standards
• Take action as required to identify and rectify any matters that my impact on the integrity of the Brand
• Hold Owner/Operators accountable to maintain Brand Standards and the highest levels of execution
• Use the various resources available to identify opportunities and threats for Owner/Operators and restaurants and make recommendations to assist in building a business plan that optimises market potential
• Advocate for the Company and the Owner/Operator, ensuring both points of view are clearly communicated
• Identify priority Owner/Operators’ and/or restaurants and consult to initiate and recommend improvement transformations
• Assist in creating insights or new ways of looking at the business to drive success
• Under direction of the Franchise Manager organize and conduct the Owner/Operator Review process according to requirements, provide recommendations for growth and revise status to the Franchise Manager
• Advise the Owner/Operators’ in developing and executing reinvestment plans annually to include opening new restaurants, rebuilds, remodels, equipment purchases etc.
• Advise Owner/Operators in strategic business initiatives, reinvestment, capital spend and organisational structure
• Utilise the Brand Standards Visit process to further assess growth opportunities
• Recommend the assistance of Regional Support Staff including construction, controllers, real estate, human resources, training etc. as appropriate
• Assist in the training and development of assigned registered applicants (RA)
• Assist in implementing policy and procedure changes instigated by various Departments
• Ensure that Owner/Operator has understanding and the ability to operate and maintain a financially viable business
• Maintain a thorough understanding of Workplace Health and Safety responsibilities and procedures and consult with Owner/Operator to ensure they are enforced at all times
• Actively work with each Owner/Operator to diagnose and provide recommendations to improve the results of restaurant departments and create long-term restaurant objectives
• Coordinates implementation and execution of new initiatives and processes within their markets
• Proactively maintain a strong understanding of new platforms, products and initiatives and provide advice in successful implementation
• Works with Owner/Operators to ensure there are active and relevant local Marketing Plans for each restaurant
• Conduct additional help and support visits as required
• Conduct hospitality visits in line with set targets

Your Background

Essential technical and behavioural skills

• Great at building strong interpersonal relationships with all stakeholders (Owners/Operators and Corporate Support departments)
• Able to adapt approach and consult at broader business levels (Licensee vs Management teams)
• Able to see the big picture and the impact of their decision on other parts of the business
• Self-motivated and proactive, takes the initiative to pre-empt problems
• Skilful at consulting to determine root causes of problems- utilising data to analyse, and advise in action plan development to add value to the Owner/Operators business
• Operations Champion - Be the expert in the available resources to recommend action for business growth/brand protection for the Operator’s business (CBC)
• Communicates effectively, clearly and honestly with the ability to confidently have challenging conversations
• Able to adjust communication style to constructively have conversations, challenge thinking and create insights
• Assertive in consulting to understand the Owner/Operator’s business and objectives and assist in diagnosing areas of opportunity or growth
• Organised, methodical and able to effectively manage and prioritise multiple complex matters at once
• A confident presenter who can engage and influence large audiences
• Ethical and responsible, understands and adheres to McDonald’s Standards of Business Conduct always

Additional Information

Why choose us?

Employer of choice winner for the past three years, McDonald’s Australia is defined by its culture. Our culture is an expression of why and how we do things around here. It influences the way we interact with each other, and how we interact with our customers, franchisees and suppliers. It is our purpose to feed and foster the community; and our mission is making delicious, feel-good moments easy for everyone.

Not only do we offer flexible working arrangements, a bonus week of annual leave and a market leading incentive scheme; but we provide an opportunity to work alongside other passionate and talented people every single day.

Join our team!

So if you are eager to jump into a new position within a passionate team and a world-class, market leading brand, then APPLY today!