Senior Product Manager (Remote) - SMS / Mobile Messaging Platform

Job Description

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Do you want to be directly involved in creating software that helps more than 600,000 small businesses and nonprofit organizations achieve their goals? Are you looking to work with great people that are passionate and know how to celebrate success?

If you have answered “yes” to these questions, then this job is for you!

We have an opening for a Senior Product Manager who can work with all cross-functional stakeholder groups at Constant Contact. You’ll be responsible for enhancing our SMS and text messaging product offering, and our mobile messaging capabilities, and will also participate in the evaluation of how to smartly extend our offering to new channels. We are looking for someone who looking to face big challenges head-on, has an inquisitive mind, and can navigate a complex business environment.

This position can be remote in the US or if you choose, work a hybrid model from any of our local offices in Boston, MA, Waltham, MA, Gainesville, FL, or Santa Monica, CA. Whatever it takes for you to be successful.

What you'll do:

• Lead cross-functional initiatives to identify business problems and validate proposed solutions through customer & market research
• Write clear user cases/requirements that articulate desired product functionality
• Work collaboratively with Engineering and User & Customer Experience to develop simple, intuitive, and easy to use product feature
• Develop product roadmap and get buy-in from key stakeholders at all levels of the organization including Sales, Marketing, Engineering, Operations, and Executive Management
• Maintain prioritized product backlog with input from Customers, Partners, Sales, and Support

Who you are:

• Minimum of 8 years of software Product Management experience
• Expertise in researching, defining, and documenting complex business processes and requirements
• Exceptional analytical, verbal, and written communication skills
• Successful track record of collaboration with key stakeholders
• Demonstrated ability to work at a strategic level, but also able to get into the details on requirements
• Relevant experience in SMS/MMS and text messaging, 2-way messaging (WhatsApp, Facebook Messenger, etc.), omni-channel communications, mobile push notifications, email, and modern communication channels
• Management of products in a SaaS delivery model
• Experience working with teams using Agile processes

#LI-HK1 #LI-Remote

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.