Risk Operations Manager, Stripe Delivery Centre

Job Description

Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. Before we can fully realize the potential of a global internet economy, we must first address the burgeoning problem of fraud.

As Stripe’s user base and global footprint grows dramatically, we are looking for passionate people and risk operations managers to help build teams in our new Stripe Delivery Center, a centralized operational hub of Stripes. We are looking for someone who is passionate about risk mitigation fighting fraud, preferably within ecommerce or payments, and who possesses a deep understanding of fraud prevention and controls. This person cultivates the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. You will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible User experience.

What you’ll do Responsibilities

• Recruit, manage, coach, and develop a new team of in-office Risk Operations Associates
• Guide your team to handle risk-related user escalations, review individual Stripe accounts and transactions to identify a host of risky behaviors including fraudulent activity, large credit exposure, and regulatory non-compliance.
• Your team will investigate accounts to identify fraudulent merchants, account takeovers, and other fraud vectors
• Drive strong operational delivery and process improvement helping to maintain fraud detection strategies and business rules that balance fraud loss and customer experience
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 5+ years of direct people management experience
• Experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
• Experience with payments, risk, compliance, or the financial industry operations.
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Experience in building and scaling new teams from zero
• Strong operational background including new process launch, service delivery in a high growth technology company
• Excellent written and verbal communication skills
• An ability to partner effectively with internal stakeholders
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
• Passion for process improvement and innovation