Cloud Operations Analyst, FedRAMP (Virtual-US)

Job Description

**US Citizen Required**

As a Cloud Operations Administrator, you will be responsible for:

• Managing Teradata’s as-a-Service offering on the public cloud (AWS)
• Linux System Administration, Cloud Services Support, Cloud Network Support, System Instantiation, and optimizing the environments
• Incident/Change/Problem Management
• Operational Support following Security Best Practices

Key Responsibilities

• Manage and support 24x7 Vantage as-a-Service environments for FedRAMP customers
• Triage, troubleshoot, and escalate incidents/problem cases as per Teradata Incident Management Policies
• Follow Cloud operations best practices regarding Incident/Problem/Change management and data handling
• Implement development/production environment for data warehousing cloud environments
• Backup, Archive, and Recovery process in addition to the monitoring/execution of cloud-based data warehouses

Basic Qualifications

• US Citizen
• CS Degree or another related field
• Minimum 3 years of technology-focused work experience
• Minimum 1 year of hands-on Cloud experience
• Must be willing to provide rotation-based 24x7 on-call support
• 3-5 years of experience in a Systems Administrator or Support Engineer role
• Experience in at least one of the supported public cloud platforms (AWS/Azure/GCP); AWS preferred
• Work experience in Linux Administration and Shell Scripting
• Work experience with RDBMS like Oracle/DB2/Netezza/Teradata/SQL Server, MySQL
• Understanding and exposure to ITIL skills

Desirable Skills & Certifications

• Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS) Cloud delivery models
• Prior Experience implementing and supporting new/existing customers on an as-a-Service infrastructure
• Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security, etc.)
• Should have good knowledge of cloud services for Compute, Storage, Network, and OS for at least one of the following cloud platforms: AWS/Azure/GCP
• Experience with AWS compute, storage, privatelink, AWS TGW, and knowledge of various cloud network connectivity methods, as well as Enterprise VPN with on-premises data centers
• Knowledge of monitoring, logging, and security management tools
• Understanding of data archive/restore policies
• Any Cloud Certifications (AWS certification preferred)
• ITIL, CISSP, or other relevant certifications are desired