Solutions Architecture Senior Analyst, Thunderhead (Remote)

Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents. We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. We believe: Every Experience Matters. Talent is Everywhere. All Belong Here. At Medallia, we hire the whole person. About the Thunderhead Team Thunderhead, a Medallia company, is a recognized technology leader in the customer engagement and customer journey orchestration market. Thunderhead supports global technology partners with a best-in-class Real-Time Interaction Management (RTIM) and Journey Orchestration capability for their clients.

Responsibilities:

• Develop and use deep knowledge of the ONE Engagement Hub platform
• Scope, define, and design solutions, driving end–to–end technical solutions
• Provide technical management of the solution during proof-of-concept, pilot, and paid opportunities
• Host technical learning sessions for internal and external audiences
• Collaborate and contribute solution ideas for productization consideration
• Stay abreast of new technology/technical areas and share information about solutions to enable customer competence to build
• Develop technical presentations and proposals and perform customer presentations
• Assist with in-platform configuration needs to support client use cases
• Deliver a combination of Customer Success motions in support of the client as well as billable activities as needed to fulfill services engagements that eclipse normal CS activities
• Work with the core team to support the deployment of the Thunderhead solution

Minimum Qualifications:

• 3 + years of relevant experience
• 2+ years experience of software product development / engineering; SaaS / platform environment
• Ability to leverage APIs to pass data to and from client systems
• Demonstrated capability to analyze the rationale behind business requirements, explain how a solution design will address the business value/need, and translate the requirements into a lightweight, documented solution recommendations
• Strong Front End capabilities, including modern browser practices and
• JavaScript knowledge
• Strong, demonstrated capability to create new solution components via Node JS, microservices, and serverless cloud computing services
• Strong adherence to best practice solution design and execution to ensure reuse and transportability to other clients
• Willingness to travel, based on client requirements

Preferred Qualifications:

• Understanding of / experience with serverless architectures (e.g., Microsoft Azure, AWS Lambda, Google Cloud Functions)
• Mobile development and SDK experience, either iOS or Android
• Experience with enterprise-class software / platforms
• 2+ years working in needs analysis, solution design, and configuration/delivery of enterprise SaaS CRM and/or Digital Marketing solutions
• BS in computer science or related technical field or equivalent practical experience

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies . Apply for this job