Senior Collections Support Specialist

Avalara

Job Details

Location: USA Seattle, King County, Washington, USA Posted: May 11, 2022

Job Description

Job Title: Senior Collections Specialist Reports to Title: Collection Manager

Status: FTE Location: Remot

Job Summary:

The Senior Collection Specialist will join Avalara's Finance Department as a member of the Collections team. The Senior Specialist is responsible for contacting Avalara customers to schedule payment for past due balances and escalating customer issues to the appropriate team for resolution. This position has a high degree of daily contact with customers, account executives, and managers via email and telephone. Responsible for suspension/cancellation of past due accounts, handling the highest number of escalated collection cases on the team.

Essential Duties and Responsibilities:

Aids, when needed, the Supervisor and Manager with carrying out process and procedures to the collection team

Confirms account information internally prior to initiating suspension/cancellation and 3rd party placement

Manage a high volume of accounts, timely and accurately

Assist in training new hires and support existing team

Review account payment status: payment analysis

Performs collection calls and emails on delinquent accounts utilizing Sales Force, NetSuite, Zuora, cases and activity tracking domestically and internationally.

Escalates queries to sales to resolve disputed items on the customer ledger to ensure prompt payment

Maintains accurate documentation of customer contact and collection activity, including customer responses, on each account within Sales Force cases

Responsible for bringing account and customer concerns to the Collection Supervisor/Collections Manager for prompt resolution

Provides excellent customer service to internal and external customers

Complete and manage SBWO

Other duties as assigned

Qualifications:

3+ years' experience working with corporate collection portfolios

Sharp attention to detail and accuracy

The ability to work as a team player in a positive and professional team environment.

Intermediate knowledge of Excel

Sales Force, Zuora and NetSuite experience a plus

Able to work independently based on process and procedures of projects given

Capable of reviewing account status and making independent case by case decisions

Comfortable working in a fast paced environment

About Avalara

Avalara helps businesses get tax compliance right.

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