Director of Studio Operations and Facilities

Job Description

ABOUT THE ROLE

Peloton Studios operates 365 days a year to deliver both a broad offering of highly engaging subscription content and world-class boutique fitness offerings to our members. We are a highly collaborative, fast-moving department that constantly focuses on evolving our innovative programming and enhancing the luxury experience for our in-studio members. We are looking for an experienced professional for an exciting position to lead our studio operations team.

YOUR DAILY IMPACT AT PELOTON

• Act as a role model and brand ambassador for Peloton
• Demonstrate honesty and integrity and lead by example to influence and inspire others
• Acknowledge your team's successes and show recognition
• Lead the Facilities, Stagehands, Hardware tech, and Operations team
• Set overall strategy and process for the team to successfully meet member needs
• Create structure and process in a new facility with a brand-new team - responsible for creating procedures to open a new studio, hire, build and train a new team, assist the construction team pre-opening in related work, set a standard of cleanliness, maintenance, and service
• Manage the Workplace team responsible for creating an outstanding office environment
• Work closely with the construction partners to learn the building systems and equipment
• Ensure that the facilities remain a state of the art facility
• Responsible for supervising the day-to-day operations including recruiting, hiring, training, staff management; upholding and seeing that all operating policies, including service and safety standards, are followed by all staff
• Partner with the Director of Guest Experience and VP of Member Experience/GM of Studios to create the ultimate experience for our members and the best place to work for our team
• Define Metrics to determine success, trigger areas of opportunity, and hold the team accountable
• Works closely with People Team to ensure all employee relations, company policies, laws, learning, and development are being addressed appropriately
• Maintain effective communication with the Director of Studio Member Experience to create the optimal experience for all members, employees, instructors, and the local community
• Partner with the production team to assist with creating the highest quality production value
• Guide the team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
• Maintain relationships with contractors, service providers, and vendors maintaining a positive connection
• Constantly evaluate the efficiency of testing hardware in-studio and look for ways to improve current processes

YOU BRING TO PELOTON

• 8+ years of management and facilities experience
• University degree preferred
• Building opening experience preferred
• Experience in creating and implementing structure and processes from scratch
• Ability to remain calm under pressure and think clearly to solve critical problems quickly
• Superior customer service skills
• Ability to work well both independently and in a team atmosphere
• Excellent problem-solving skills, and the ability to troubleshoot problems and think on your feet in a fast-paced environment
• Ability to build and lead a team of hard-working people with the goal of achieving a very high standard of customer satisfaction
• Ability to excel and empower staff in a constantly evolving, diverse environment
• Able to recognize areas needing improvement, make changes and resolve issues using good judgment
• Outstanding verbal and written communication skills, including the ability to effectively present information and respond to questions from colleagues and customers
• Understanding of employee positions and willingness to perform duties in employees' absence
• Professional and appropriate business appearance and demeanor
• Proficient in Google Suite and Microsoft Office

#LI-SW1

ABOUT PELOTON:

Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here .

“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]

Peloton has a COVID-19 vaccination policy to safeguard the health and well-being of our employees and customers globally. All employees based in the U.S. and Canada are required to provide proof of vaccination, unless the employee has a Peloton-approved reasonable accommodation or as otherwise required by law.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

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Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.