Italian, Customer Service Agent BSC

Job Description

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 25 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

Job Description

Provide advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound).

Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests.

Follow the company's Internal Regulations, policies as well as the service’s work instructions and processes.

Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services).

Achieve the individual and service key performance indicators.

Strive to continuously develop and improve the processes and service to always ensure the best customer experience

Qualifications

C1 or native language level (verbal & written) for Italian.Excellent verbal and written communication skills in English.

Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook).

A natural communicator, adapting your style to each Customer.

Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish.

Innovative and solution orientated mind-set.

Ability to work under pressure and good team engagement.

Ideally having already experience in a customer service environment and social media

Previous experience in SAP and purchasing process is nice to have.

Additional Information

What we offer:

Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
- A full time job,long term contract (Indefinido)
- Our working environment is fun, rewarding and offers room for creativity.
- Work five days per week, Monday to Friday.
- Estimated Salary: 18.400 EUR Gross per year. (Including Base Salary, Language Pluses, Non-fixed bonus, etc).
- Initial Training paid by the company. Expert trainers from BOSCH will lead the learning process.
- Whichever direction you choose, we'll help get you there: Internal promotion opportunities.
- International and diverse coworkers.
- Work from Home but without losing the touch with your teammates

Impress us with your competence, personality, and commitment, and you'll be able to set out on a new career path. It is your expertise, commitment, and experience which makes our services "Invented for life" and sparks enthusiasm in our customers.

Discover new directions and apply now