Renewal Manager

Job Description

Renewals Manager
Sales & Business Development | Sydney

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest, most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The Renewal Manager (RM) is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The RM will work with existing DocuSign customers, increasing usage, adoption and overall satisfaction to ensure renewal of their next contract. The Renewal Manager is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position is an Individual Contributor and reports to the Manager of Renewal Managers, APAC. This role is designated Flex.

Responsibilities

• Retain and grow customer accounts, including increased commitment.
• Develop and leverage customer relationships to improve customer retention.
• Manage the renewal process and negotiate multi-variable contracts.
• Develop a strategy to ensure assigned accounts are renewed in a timely basis.
• Provide accurate and timely forecasts on a weekly basis.
• Monitor outstanding renewals and develop a robust follow up system.
• Liaise with internal teams to ensure smooth processing of quotes and renewals for customers.
• Identify areas for growth within the account upon renewal.
• Communicate risk to management and lead resolution strategies.
• Align with the Adoption Manager to ensure campaigns run effectively.
• Deliver business reviews for low adopting customers who require a 1:1 engagement.
• Be the principal point of contact for key customers and leverage the internal organisation to meet the needs of your customers.
• Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service
  

Basic Qualifications

• Bachelor’s degree or equivalent required.
• 5 + years experience in B2B sales or account management focused on customer renewals within the technology or software industry.
  

Preferred Qualifications

• Proven track record of success in managing a high-volume portfolio of accounts.
• Track record of success and over-achievement of quota in past positions.
• Proven ability to work in a fast-paced environment. Exceptional time management, organization, and multi-tasking skills are a must.
• Strong verbal and written communication skills, specifically at the executive level.
  

About Us
DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, colour, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-CH1