Content Operations Associate - FOXBet

Job Description

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• TVG — The best-in-class horse racing TV/media network and betting platform
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION:
Our roster has an opening with your name on it

We have an exciting new opportunity to join our Sportsbook. As a Content Operations Associate, you will be part of a dedicated team based in our Cherry Hill office. Reporting into the Sportsbook Content Manager, you will work closely with our Sportsbook Ops, Customer Support, Marketing and Trading teams as well as other key departments throughout the business to execute the overall Sportsbook content strategy in accordance with content expectations and procedures and delivering a first class betting experience for our customers.

THE GAME PLAN:
Everyone on our team has a part to play

• Ensure site content is optimized including regular checks to make sure display orders, coupons and banners are shown correctly on site for key events and markets for all Sportsbook products.
• Contribute towards the improvement of site procedures and the tools which support it.
• Execute all promotions and customer communications in a timely fashion, meeting customer demand.
• Work with the team to execute detailed content plans with line with our agreed localized Content strategy.
• Manage all Sportsbook homepages real time, ensuring all key events are clearly signposted.
• Deliver all site content following the signed off schedule, managing content live and making real time decisions when required.
• Own the banner management process, from building to execution.
• Build and maintain all coupons on site, regularly reviewing performance and benchmark against key local marketplace competitors.
• Carry out daily tasks within the Sportsbook CMS for betting content.
• Monitor customer behavior and journey success through GA monitoring and modify future navigational plans to optimize the customer experience.
• Logging and tracking of any ongoing issues, owning them to resolution and reporting on SLA.
• Regular competitor analysis in local market to keep FOXBet up to date.

THE STATS:
What we're looking for in our next teammate

• Excellent knowledge of sports and betting products.
• Always thinking like a Player, from start to end of ideas. They are the cornerstone of every decision we make.
• Ability to react quickly to live sporting events.
• Strong methodical and problem solving skills.
• Excellent planning and organization skills.
• High attention to detail.
• Excellent interpersonal and communication skills.
• Willingness to learn and a desire to self-develop.
• Proactive in quickly identifying issues and potential solutions.
• Be prepared to report problems quickly, rather than attempt to hide them.
• Well organized with excellent self-discipline.
• Able to take direction and learn from others.
• Highly collaborative, works well as part of a team and understands the team and business priorities.
• Demonstrable ability to work to tight deadlines.
• A flexible attitude.

THE CONTRACT:
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.

#LI-Hybrid