Developer Educator - Documentation Operations

Job Description

See yourself at Twilio Join the team as our next Developer Educator - Documentation Operations Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job Twilio is seeking a Documentation Operations Specialist to join our Developer Education team. The person in this role will take a broader look at the Developer Education team and contribute to programs and frameworks that will help us scale effectively and measure our work meaningfully. This is currently a part-time position with the potential to grow into a full-time role. Responsibilities In this role, you will:

• Contribute to numerous programs across the Developer Education team, helping to build connections across teams and introducing initiatives aimed at long-term sustainability and scalability.
• Collaborate with the documentation platform team to implement experiments and update the developer experience of the docs, collecting and analyzing data in order to validate the outcome of those projects.
• Investigate metrics to identify root cause, determine improvements, and follow through with committed insights to evolve systems and processes.
• Efficiently and effectively communicate, track plans, and provide access to the progress and performance of your work to team members.
• Analyze data and customer feedback to gather and test hypotheses around creating a more magical developer experience in Twilio's developer documentation.
• Define processes and established ways of working, including where docs fit into agile or other development methodologies.
• Define documentation priorities and deliverables from a broad scope.
• Use code to automate processes and solve problems the team may have.

Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required:

• Excellent written and verbal communication skills.
• You have experience producing technical documentation, either for an internal or external audience
• A meticulous eye for detail: accuracy, conciseness, consistency, and relevance
• Your passion for technology inspires you to explore your curiosity; you love learning new things
• You find a fast-paced, constantly iterative environment engaging and stimulating
• You can write proficiently in English
• You’re no stranger to development and can use code to solve problems.

Desired:

• Previous experience creating and implementing new processes for teams.
• You have experience running a UX research project.
• You’re comfortable with data and know how to visualize it for other teams.

Location This role will be remote, USA. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions . *Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only. *If you are a Colorado applicant:

• The estimated pay range for this role, based in Colorado, is $145,520 - $181,900
• Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions .

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