Tools Support Specialist [Splinter Cell]

Job Description

Company Description

Ubisoft Toronto Inc.
224 Wallace Avenue. M6H 1V7
Toronto, Ontario
www.toronto.ubisoft.com

Location of position: Toronto, Ontario; Remote Work Opportunities Available

Our Mission

Ubisoft’s 19,000 team members, working across more than 40 locations worldwide, are bound by a shared mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are vital in creating worlds where players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Our Studio

Ubisoft Toronto is one of the most significant development studios within Ubisoft, employing talented developers worldwide. We create worlds and tell stories that grip you, inspire you and challenge you. Since opening in 2010, we have shipped innovative game projects on Ubisoft’s most prominent brands: Assassin’s Creed, Far Cry, Watch Dogs, For Honor and Tom Clancy’s Splinter Cell.

We recently launched Far Cry 6, the most ambitious Far Cry game to date, featuring the talented Giancarlo Esposito as Anton Castillo. Our studio has also led the development of the newest game in the Watch Dogs franchise – Watch Dogs: Legion (2020), a stand out for its tech and design work, play as anyone gameplay in an open world, and rich and detailed rendition of a future London. Starlink: Battle for Atlas (2018) was Ubisoft Toronto’s first new IP, which seamlessly blended physical and digital gameplay. Splinter Cell Blacklist was the first title released by Ubisoft Toronto in 2013. We have an exciting roadmap of projects for the future and can’t wait to share more details.

Are you looking to work with enthusiastic experts who are tackling industry-changing challenges in entertainment and beyond? At Ubisoft Toronto, we constantly strive to get better, be better and do better – embracing innovative ideas, exploring new technologies, and working together courageously and collaboratively.

Job Description

We’re working on a Splinter Cell remake, assembling a team with passion, drive and respect for the trifocal goggles. This is an opportunity to be part of a treasured franchise, rebuilt on Ubisoft’s Snowdrop engine to deliver next-generation visuals and modernized stealth gameplay, while preserving what's at the heart of the Splinter Cell experience.
On being a Tools Support Specialist at Ubisoft Toronto
The Tools Support Specialist will provide front-line support to a team of users who depend on production tools, serving as the first point-of-contact for technical knowledge and troubleshooting.
Working in an environment that combines various languages (C#, Python, JavaScript), video game production tools (Game Editor, VCS, DCC Tools), and modern DevOps practices, you will be monitoring project support channels, documenting issues and their respective solutions, while serving the project’s streamlined strategy for support.
Tools Support Specialists will develop automated scripts to promote a self-service framework of support, in order to reduce daily toil. Together with the Build & Release Specialists, Tools Support Specialists help drive the project support strategy by configuring and maintaining automated tests deployed on the build system. They will develop expertise of tools as end-user specialists, providing insight about their usability, UI, and UX, and later make contributions to their development.
Type of Position: Permanent, full-time; Toronto, Ontario; Hybrid, flexible work environment
The daily life of a Tools Support Specialist at Ubisoft Toronto

• Write automation scripts for common support requests to promote a self-service support experience, improving project productivity and reducing daily toil
• Monitor the support channel and provide first-contact technical support to a large, multidisciplinary team
• Configure and maintain automated tests deployed on the build system
• Provide feedback about the usability, UI and UX of tools as end-user experts, and later contribute to their development
• Document common troubleshooting techniques and how-to tutorials to facilitate communication and knowledge sharing, improving the quality of life for all users
• Administer project permissions as an administrator of production tools
• Provide testing and workflow knowledge for Engine and Tools teams
• Provide issue, bug, and work-around knowledge for Art teams
• Triage a breadth of technical issues and communicate their impact with technical and non-technical teams
• Apply logical problem solving to resolve issues
• Recommend long-term approaches to avoiding or minimizing technical issues

Qualifications

What it takes to make it

• Programming knowledge and experience with code debugging tools and workflows (C#, Python, JavaScript, PowerShell)
• Strong interpersonal and communication skills
• Knowledge of version control systems and ticketing/management software (Perforce & Git / JIRA)
• Experience with an Editor/Engine combo (Unity/Unreal or other)
• Experience with 3D modeling tools (3ds Max, Maya, Motionbuilder, Blender)
• Knowledge of Active Directory, permission granting and other administration concepts
• Knowledge of Networking, Filesystem, Driver and Windows OS principles/issues
• QA, Release/Build, Render Wrangler or other Support background
• Understanding of and desire to know how things work
• Ability to assess significance and impact of bugs/missing features
• Methodical, autonomous and resourceful approach
• Cloud experience (OpenStack) a plus
• Non-PC build experience (PlayStation, Xbox, Mobile Platforms) a plus
• Familiarity with non-graphical Linux OS (SSH, Putty, and console) a plus
• Visualization and Reporting experience (ELK, Splunk, Tableau, D3 etc.) a plus

We know that skills and competencies show up in different forms and can be based on different experiences, that's why we very strongly encourage you to apply even though you may not have all the requirements listed above.
We Offer:

• A hybrid, flexible work model
• Six weeks of vacation
• An enhanced parental leave program
• Comprehensive Total Rewards Package:
  • Disability Insurance
  • Dental Insurance
  • Extended medical insurance
  • (Optional) RRSP contribution
  • Relocation Assistance
  • Bonus (If Applicable)

Additional Information

Life at Ubisoft

At Ubisoft Toronto, we look for people who are excited to create the future of games in one of the most diverse cities in the world. We believe that embracing our individuality helps us build stronger creative teams and develop better games for all players.

When you’re a member of our team, your professional development is a priority. You’ll have opportunities to be challenged, learn and grow in your role. Pushing the boundaries of what’s possible within game development while working with Ubisoft’s most powerful technologies – from game engines to performance capture and more. Annual performance reviews and salary increases will help you further your career and grow with our studio. We also offer hybrid remote work options, six weeks of vacation for all employees, an enhanced parental leave program, a comprehensive health benefits package, generous RRSP matching, industry education support, training and career development.

We celebrate the big and small moments together – with virtual events, get togethers, giveaways and more. In addition to our “right to disconnect” philosophy, the studio offers a variety of health and wellness initiatives including yoga, an on-site gym, flexible work hours, and other programs to create a better, sustainable work environment for our teams.

We encourage you to read our Code of Conduct prior to applying. It is our collective responsibility at Ubisoft Toronto to maintain a respectful and inclusive work environment, and be the best possible place to work and grow. Knowing and respecting our Code of Conduct’s principles and guidelines is key to achieving that goal.
Join Us!

At Ubisoft Toronto, we believe diversity is our studio’s biggest strength. We’re committed to creating an inclusive workplace that reflects the diversity of our player community, is inclusive and respectful of the individuality of our team and embodies our core values – trust, integrity, excellence and care.

We encourage applications from Indigenous people, racialized people, neurodivergent people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
If this sounds like your kind of studio, what are you waiting for?

Ubisoft Toronto is committed to providing accommodations for accessibility upon request.

We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.
Additional Information

All your information will be kept confidential according to EEO guidelines.