Business Process Analyst

Job Description

Eaton’s North American Electrical Marketing and Commercial Operations Division is currently seeking a Business Process Analyst to join our team. This position is based at our Moon Township, PA location and has the opportunity for remote work.

Position Overview:

The Commercial Construction Digitalization Business Process Analyst will be a hands-on leader who will collaborate with cross-functional teams on key business process improvement across several sites that support the execution of the Commercial Construction Digitalization initiative. The Business Process Analyst will create and implement project plans to optimize workflows related to the Commercial Construction Digitalization initiative. The ideal candidate is self-motivated, analytical, highly organized, and resourceful in understanding complex processes, often with limited documentation. Further, the Business Process Analyst will be a leader in embracing and driving strategic change, challenging the status quo, while garnering business support and alignment towards streamlined processes. A successful Business Process Analyst is customer focused, solutions-oriented and fosters collaborative, productive working relationships amongst business stakeholders.

In this function you will:

• Evaluate current business practices to identify gaps, waste, and opportunities for improvement
• Support implementing process changes across several different sites to improve and standardize business processes and system usage
• Utilize Change Management and Continuous Improvement techniques to drive adoption and adherence to new procedures, focused on successful outcomes
• Drive efficiencies in construction project lifecycle workflow to achieve and maintain business and initiative goals; focus on pre-order/design activities
• Provide on-going training and support for Project Center
• Collect feedback from internal and external stakeholders to prioritize change requests/enhancements for Project Center
• Develop creative solutions and contingency plans to address process challenges and/or systems limitations
• Create and present project updates to cross-functional business stakeholders
• Build collaborative and cooperative relationships with cross-functional business partners, IT and business leaders
• Develop in-depth knowledge of key business areas

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited educational institution.
• Minimum 5 years’ experience in the electrical or commercial construction industry.
• Minimum 3 years’ experience in: process improvement, project management, commercial construction projects, continuous improvement, customer support or digital customer experience.
• Authorized to work in the U.S. without company sponsorship

Preferred qualifications:

• Knowledge and experience working in one of Eaton’s commercial construction-focused businesses.
• Knowledge of the construction project lifecycle.
• Knowledge and experience working with one of Eaton’s electrical product configurators.
• Knowledge of Eaton’s electrical products.

Position Criteria:

• Strong understanding of technical documents utilized throughout the commercial project lifecycle.
• Ability to work in a team, build internal and external relationships to achieve project goals and drive change.
• Strong organizational skills – ability to manage the timely execution of multiple tasks and projects.
• Strong communication and presentation skills – both verbal and written with ability to create status reports and technical presentations to stakeholders.
• Demonstrated customer focused skills and behaviors.
• Coordinate and collaborate with IT, Eaton’s sales organization, Eaton’s manufacturing facilities, Customer support teams, external stakeholders and other related initiative teams.

Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $87,200 – $119,900 a year.

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Operational Excellence

Region: North America – US/Puerto Rico
Organization: MKTG Marketing Function

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time