Coordinator, North America Client Services

Job Description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

The Client Services department is responsible for the quarterly and semi-annual distribution of royalty statements and payments to UMPG clients. Our main objective is to provide best-in-class service to both internal and external parties via the relationship between the Client Services team and UMPG administration.

Responsibilities within the department include financial analysis, adjustment calculation, payment invoicing, vendor maintenance, UMPG Window (on-line) portal support, fielding general inquiries from our clients, as well as ad hoc projects based on department needs. All these tasks serve the department’s main purpose – making sure UMPG clients are paid on-time with accurate financial documentation.

The role of Client Services coordinator serves to support the department in ensuring quarterly goals and deadlines are met, with an emphasis on providing exemplary customer service to our clients.

How you’ll CREATE:

• Assist in UMPG Window (client portal) account creation & maintenance.
• Assist in quarterly and semi-annual payment and statement generation, as well as out-of-cycle payment requests.
• Correct data errors and anomalies, provide research, and answer requests for business and financial information related to works and income from both internal and external customers.
• Assist in implementing vendor maintenance forms submitted by clients, including client outreach to obtain the necessary tax and banking documents for vendor creation.
• Assist the department with quarterly close-out reviews.
• Assist in answering queries received via customer service email inbox and phone hotline.
• Ad hoc projects and responsibilities as required in response to changing business requirements.

Bring your VIBE:

• Fast and accurate data-entry with attention to detail and understanding of how that data affects other departments and processes.
• The ability to identify issues and propose and implement solutions in response to day-to-day challenges within the role.
• Capable of learning quickly how to perform research and analysis of client issues and questions to provide useful information and insight.
• Comfortable numerically, with financial calculations and analysis, including royalty calculations.
• Solid Microsoft Office skills, particularly Excel with the ability to learn customized systems. Data management and comparison via Excel would be an advantage.
• Preferred candidate will have experience with task management software.
• Preferred candidate will have experience with financial systems software – SAP preferred.
• A collaborative team member able to work with the Director, Coordinators and colleagues in the North America and Global Administration Teams.
• Open-minded, flexible, and cooperative with the ability to prioritize so that client needs are met consistently.
• Responds appropriately to direction regarding deadlines, deliverables, key performance indicators and service levels.
• Effectively prioritize tasks to focus attention on key deliverables and takes pride in satisfying internal and external parties.
• Ability to escalate issues appropriately in a timely and professional manner
• 1+ years of experience within the music publishing industry.
• Bachelor’s Degree preferred, with a focus on music business management

Perks Playlist:

• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, “Winter Break”, Wellness Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package

Universal Music Group is an Equal Opportunity Employer

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.