Seller Support Specialist

Job Description

*United Kingdom-based candidates only*

At 1stDibs, it’s our mission to enrich lives with extraordinary design. As a marketplace for furniture, art, jewelry, and fashion, we are continuously invested in creating beautiful experiences for our users, and are currently seeking a Seller Support Specialist.

1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written and verbal communication skills to support our growth and to provide winning seller support. Our Wyboston-based Seller Support Specialist is tasked with sellers on our marketplace with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Seller Support Specialist, you will provide a seamless seller experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!

1stDibs offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; 401(k) retirement plan; short-term disability insurance, Employee Assistance Program; PTO.

What you’ll do

• Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
• Help onboard new sellers and resolve issues using critical thinking and customer support skills
• Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
• Support Sales and Partner Managers with all aspects of their customer and seller relationships
• Communicate procedures, policies and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Partner Management, Sales, Logistics, Finance, etc.)

What you'll bring

• 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
• Always thinking about the department/company goals and always willing to step up and help out
• Experience with SalesForce and/or other CRM systems
• Luxury goods experience a strong plus
• Bi-lingual in French, Spanish, Italian or German is a plus but not required

About 1stDibs

1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique, and contemporary furniture, home décor, art, fine jewelry, watches and fashion. 1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.