Team Lead- EDR

Job Description

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped over 20 million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have more than 3000 people, based in 20 offices around the world, working on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role The Complaints team aims to create a positive experience for our users when things haven’t gone as planned. We work closely with other departments to ensure the processes and procedures are constantly improved and that our users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices. We hire people who know how to act fast, look for root causes and solve problems. We expect every person to drive change and bring value to Revolut by contributing more than just resolving complaints. We dedicate a lot of time for personal and professional growth as we want every employee to succeed and thrive. Please submit your CV in English What you’ll be doing • Leading and motivating a team of EDR Analysts with the aim to constantly improve and develop their skills while hitting targets. • Owning the EDR handling procedure and maintaining the communication and close relationship with the EDR scheme representative. • Nurturing a positive, stimulating and productive working environment whereby everyone works towards a common goal. • Challenging policies and procedures, in the quest for continuous improvements. • Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end through process building and project management . • Engaging in activities to ensure each analyst has a voice and receives frequent feedback. What you'll need • A proven track record of improving the productivity and quality of a teamAt least 1 year of experience in managing a team (5 -10 FTEs) • A self-learner and independent problem-solver • Experience in leading on a project • Ability to work under pressure and meeting deadlines by prioritising tasks efficiently • Data-driven and ability to work with dashboards • Strong communication skills, great numeracy and IT skills • Flawless English and Hindi • Exceptional resolution skills Bachelor's degree or equivalent • Knowledge of a dispute resolution process is highly favourable • Practical knowledge of SQL (can be basic level) is a plus By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates . Apply for this job