User Experience Researcher

Job Description

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. Design at Varo We are a growing, ambitious, customer-obsessed group of creatives, researchers, writers, designers, developers and thinkers who are breaking the model of the banking experience. We believe that financial institutions can provide great products, services, education to everyone; not only the wealthy. We are the team responsible for delivering on the Varo vision at every touchpoint, from every campaign to every product experience. Join us to change the future of banking.

What You’ll Do

• Represent the voice of the customer, enabling product teams to ship customer-first experiences.
• Conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through the most appropriate methods: ethnography, interviews, surveys, benchmark studies, calls logs, and online experiments (A/B testing).
• Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants.
• Work in close collaboration with Designers, Product Managers, Engineers, Data, and other in UXR on research in a fast-paced, rapidly changing environment.
• Advocate research findings to diverse audiences through written reports and in-person presentations.
• Work in close collaboration with other UxR teammates to inform and improve our processes.

You’ll bring the following required skills and experiences

• 3+ years of experience in an individual contributor role.
• BA or Master's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• Experience conducting research in consumer-facing products.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Experience in a variety of product spaces applied research and/or academic settings.
• Proficiency in communicating user research findings with cross-functional partners to drive impact.

You are a person who

• Believes in the power of a customer-first approach to change the world and is looking for an opportunity to have a positive impact on millions of people's lives.
• A roll your sleeves up and dig-in type of person, who thrives in dynamic, rapid growth environments.
• An open-minded and accountable individual who deeply values and respects team collaboration.
• Very coachable, a sponge looking to learn from managers, mentors, and team members.
• Always optimistic, always curious, and highly motivated to see your work in the hands of clients so you can learn more.
• You are user-centered, data-informed and always learning.

#MidSenior We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you. About Varo Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country. Varo. A bank for all of us. Our Core Values - Customers First - Take Ownership - Respect - Stay Curious - Make it Better Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more about Varo by following us: Facebook - https://www.facebook.com/varomoney Instagram - www.instagram.com/varobank LinkedIn - https://www.linkedin.com/company/varobank Twitter - https://twitter.com/varobank Engineering Blog - https://medium.com/engineering-varo SoundCloud - https://soundcloud.com/varobank Beware of fraudulent job postings! Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: https://varomoney.box.com/s/ylg3yvjgdtqollctztvhujaa30z5ofi6 Apply for this job