Quality Operations Specialist

Job Description

WHO WE ARE

Our Brands: The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Prescriptives, Lab Series, Origins, Tommy Hilfiger, MAC, Kiton, La Mer, Bobbi Brown, Donna Karan New York, DKNY, Aveda, Jo Malone London, Bumble and bumble, Michael Kors, Darphin, Tom Ford, Smashbox, Ermenegildo Zegna, AERIN, RODIN olio lusso, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, By Kilian, BECCA, Too Faced and Dr. Jart+.

Our Heritage: Since Estée Lauder founded our Company in 1946 with four cosmetics products and unlimited dreams, we have grown virtually every year on the key principles she established: creativity, innovation and entrepreneurship. The Estée Lauder Companies are committed to building world-class brands by developing talented people. We champion a professional organization that emphasizes excellences at every level. Our people are our greatest asset and the success of our company is the result of the talent, passion, and vision of our creative and highly dedicated employees, who set a global standard for innovation, service and quality. The Canadian Supply Chain and Canadian Innovation Centre is at the core of that innovative spirit. (http://www.elcompanies.com/who-we-are/the-lauder-family)

Our Culture & Values: Our culture is often described as a rare mix of family values with a high-performing public company with a mission of “Bringing the best to everyone we touch and being the best in everything we do. This unique mix translates into a caring, collaborative and compassionate workplace that is also demanding – with a competitive spirit that is a powerful source of motivation. Above all else, there is a focus on long-term, sustainable growth which engenders loyalty and commitment from internal and external stakeholders. We are a values-driven organization. Our actions are rooted in the Lauder Family values of respect for the individual, uncompromising ethics and integrity, generosity of spirit and fearless persistence. Building on these core values we also abide by the following principles: http://www.elcompanies.com/who-we-are/culture-and-values.

To learn more about our unique corporate culture in Canada, please visit LinkedIn.

POSITION SUMMARY

Quality Operations Specialist is responsible for quality assurance activities related, but not limited to, incoming raw materials & components, manufacturing floor operations (compounding, filling, utilities and warehouse), and suppliers. Quality assurance activities include leading deviation handling, root cause analysis and CAPA development, conducting document reviews to verify effectiveness of procedures and instructions, and providing training and coaching to Quality and Operations on SOP, GMP and root cause analysis.

KEY ROLES & RESPONSIBILITIES

Issues Resolution/Continuous Improvement (60%)

• Identify and review deviations, determine root cause, and develop CAPAs in collaboration with Quality, Operations staff and suppliers to address product quality issues and GMP related activities
• Certify CAPA completion and effectiveness
• Escalate critical issues to Quality/Operations leadership as required
• Investigate critical customer and consumer complaints
• Disposition out-of-spec materials, as directed
• Monitor progress against improvement initiatives identified by Quality Engineers, CI and ME

Document Review & Auditing (30%)

• Conduct documentation reviews in the plant (production, importation and compounding as applicable) for compliance with existing procedures and instructions, and verify the effectiveness of procedures and instructions versus EL requirements and needs
• Perform final (for importation yearly) review of executed batch and filling records and disposition product
• Initiate, revise and review controlled documentation including procedures, investigations, deviations, and reports
• Participate in routine GMP audits in the plant

Training/Coaching (10%)

• Provide training and coaching to Quality and Operations, on topics such as SOP, GMP and root cause analysis
• Perform other responsibilities, as assigned

Qualifications
Minimum Education Level: 4 year degree or equivalent experience Minimum Years of Experience: 3 years Additional Job Specifications:

• Experience in Fast Paced Consumer Goods manufacturing environment a plus (Cosmetic, Food, or Pharma)
• Ability to interpret and assess operational compliance against Good Manufacturing Practice Regulations (FDA, KFDA, HC, ISO22716)
• Ability to execute and coach teams in root cause problem solving and associated Corrective and Preventive Actions (CAPA)
• Ability to identify and drive process improvement opportunities by partnering with cross functional stakeholders
• Ability to execute, summarize and manage process audits in the manufacturing areas
• Effective oral and written communication skills and ability to appropriately communicate information to cross functional stakeholders and suppliers
• Knowledge and ability to execute statistical sampling, AQL/ANSI interpretation, and read/interpret specifications, drawings and compounding/assembly instructions
• Ability to utilize standard tools and equipment (such as scale, fill weight, cap torque, viscometer, pH meter, pull force, seal burst, and other relevant equipment)
• Ability to review SOP’s, GMP reports, batch records and investigations
• Proficiency in Microsoft Office Suite, Electronic QMS, and SAP systems is preferred

Job: Quality Assurance - Supply Chain
Primary Location: Americas-CA-ON-Markham
Job Type: Standard
Schedule: Full-time
Shift: 2nd (Afternoon) Shift
Job Number: 222820
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.