Technical Program Manager

Job Description

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: Sensus, a Xylem brand, seeks to hire a Technical Program Manager. This position will be in the Software Analytics group in Xylem’s Sensus Growth Center. This position will be responsible for managing all aspects of software delivery program (from Order to Acceptance) of Sensus Analytics software suite.

Essential Duties/Principal Responsibilities:

• Handle all aspects Analytics and Portal Onboardings – From Order to SA Build, Integration to Invoicing.
• Be the Analytics team Point of contact for RNI upgrades and develop processes to ensure Analytics customers are not impacted during RNI upgrades
• Develop and implement financials tracking and reporting process to ensure Analytics orders are invoiced.
• Track key performance metrics and Provide monthly reports to management on SA onboarding.
• Work with Customers and software marketing to identify software improvement needs
• Implement continuous improvement processes with Professional Services around SA and Portal integrations.
• Become the subject matter expert in Analytics and Portal applications.
• Be the Analytics point of contact for engagement with Technical Support team, implement continuous improvement processes to improve the Analytics support process.
• Proactively handle all customer escalations and ensure communication and timely resolution.
• Coordinate with Product Marketing and Marketing Communications team activities related to Analytics and Portal Upgrades
• Work with technical documentation and Marketing teams to ensure SA is
• Apply project leadership skills to manage critical paths, develop timely countermeasures and build, influence and lead cross-functional teams to execute plans
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Exceptional communication skills, including presentation, must be able to interact across organizational boundaries, earn respect and support of others
• Continuous improvement mindset
• Strong and data mining and technical analysis skills
• Able to achieve business objectives through influence
• Strong communication and interpersonal skills

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Light lifting (20-25 lbs.), office environment
• Regularly required to sit or stand, reach, bend and move about the facility
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.