Connection Support Specialist

Job Description

ADP is hiring a Connection Support Specialist.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

The Connection Support Specialist is a member of the Connection Services team within Client Operations. This person is responsible for monitoring the exchange of information between the HRB and customers and their third party vendors (e.g., payroll processors, insurance carriers, Third Party Administrators, etc.).

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

If so, this may be an opportunity for you. Read on and decide for yourself.

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, but they’d also recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

• Data Export Management-- Monitor the status of connections that have been moved to a production status. Investigate and resolve issues/bugs with existing code. Work with Account Managers, Engineers, and customers to determine best practices for connection design.
• Connection Support-- Serve as technical resource for Account Managers and Customer Service Representatives with questions regarding active connections. Participate in conference calls with customers or prospects with connection questions.
• Point of Contact with Third Party Vendors-- Maintain primary contact information for each third party vendor with whom we have a connection. Work with these contacts to track new release dates for their systems, obtain updated file specifications, and identify the impact of any changes on existing connections. Maintain a library of file specifications.
• Make modifications to existing connection code as requested by client
• Test connections to ensure accuracy of transmission of data

TO SUCCEED IN THIS ROLE: Required Qualifications

• Bachelor's degree or equivalent in education & experience
• Experience working in a software and/or service company environment
• SQL

**NOTE: This position is posted for Tempe, Alpharetta, Norfolk & Augusta; however, for the right candidate with in-depth connections technical experience, the hiring manager may be open to candidates based in other ADP locations.**

BONUS POINTS FOR THESE: Preferred Qualifications

• Knowledge of HR, Benefit, and Payroll concepts

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

1. Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
2. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
3. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
4. Continuously learn through ongoing training, development, and mentorship opportunities.
5. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
6. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
7. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
8. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Associates are currently working in a HYBRID work environment (both in the office and at home) due to current ADP Covid Protocols.

What are you waiting for? Apply now!

Jobs.adp.com

#LI-Hybrid

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.