Job Description

As a Lead Operations Coordinator, you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform the highest-level/advanced operations activities to meet the transportation needs of our customers. This role services as a team resource and focuses on daily management and delegation of operational tasks.

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Responsibilities:

• Monitor workload and staffing levels to assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality
• Serve as a first line of support for operations team members. Answer their questions, address any issues, and redirect work when needed. Partner with Operations Supervisors on trends and/or concerns
• Work with internal teams to ensure exceptional service is delivered to our customers
• Build and develop relationships with customers to achieve positive outcomes
• Respond to customers with a sense of urgency to resolve issues, offer options and alternative solutions, and provide an excellent customer experience
• Leverage customer preferences to provide consistent service and create efficient, cost effective solutions
• Proactively identify opportunities, using data and reporting, to improve service results to meet customer expectations
• Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data
• As needed, complete operational tasks to ensure daily deliverables are met

Required Qualifications:

• High School degree or GED equivalent
• Minimum three years of call center customer service or transportation/logistics experience
• Proficient in Microsoft Excel
• Ability to work evenings and/or weekends (select roles only)

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Sales Experience
• Proficient in Microsoft Office Suite of programs
• Strong written and verbal communication skills
• Excellent customer service orientation
• Self-motivated with the ability to work under limited supervision
• Ability to delegate and provide direction and feedback to others
• Ability to multi-task, prioritize and manage time effectively
• Strong attention to detail and accuracy
• Bachelor’s degree or continued education

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.