Administrator, Entitlements

Job Description

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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Administrator, Entitlements

Job Description

• PRIMARY RESPONSIBILITIES
• Ensure that all allocated corporate/income/tax events and instructions are:
• processed, validated, and authorized within the required timeframes i.e. key dates and stages
• highly in adherence to SLA and operational procedures without exception; and deviations are reported to Senior Administrator/Supervisor/Manager immediately
• Ensure prompt escalation of operational issues that may cause financial or reputational issues to RBC or its clients to Senior Administrator/Supervisor/Manager of the team/department
• Ensure entitlement entries carries the correct valuation in providing accurate Unit Price for NAV calculation
• Process receipt of entitlements within agreed service standards
• Full adherence to the team’s control functions, including operations/events and End of the Day checklists.
• Assist with the day to day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards
• Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness).
• Ensure ongoing productivity by providing back-up relief for staff who are absent or on leave
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times
• Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy
• Establish working relationships with people at all levels both inter departmental and across the wider Firm
• Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
• Provide feedback on agent network and vendor performance on any deviations from their service level agreement with RBC.
• Able to demonstrate capability to perform validation on common task

Job Summary

Responsible for accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to RBC I&TS clients.

Address:

Cyberjaya, Selangor, Malaysia

City:

MYS-SELANGOR-CYBERJAYA

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Investor and Treasury Services

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2022-04-15-07:00

Application Deadline:

2022-05-15-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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