Website Training Specialist

Job Description

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 18,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 650+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 18,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The FareHarbor Sites department seeks a well-rounded, adaptable learning and development professional to grow the department’s current training and operations team. This position will support the planned size increase of the department, expansion of product offerings, and growth of the company as a whole by providing consistently excellent internal and customer-facing communications.

Applicants should include a portfolio or at least two examples of previous technical writing, training material development, or other L&D work to be considered for this position. Personal or classroom projects can be accepted.

What you’ll do here:

• Manage the internal knowledge base for the department. Including, but not limited to:
• Work with SMEs to create or maintain internal process and tool documentation
• Meet with collaborative teams to identify cross-departmental training needs, find opportunities for process/communication improvement
• Design and deliver assessments to identify knowledge/skill gaps within the Sites department, collaborative teams, and B2B customers.
• Draft, review and publish easy-to-use resources to address identified knowledge/skill gaps for all audiences.
• Assist in onboarding and supporting FareHarbor Sites employees and clients globally. Including, but not limited to:
• Create, review, and/or revise training materials for continuing education and new product releases
• Create, review, and/or revise training materials for employee onboarding
• Deliver training materials as needed (VILT/VCT & ILT)
• Represent the Sites department during product review meetings and herald upcoming changes to the department.
• Create, review and/or revise client facing training materials for continuing client education and overall FareHarbor site support
• Analyze quality control data. Including, but not limited to:
• Review and summarize quarterly reports of website builder efficiency
• Trawl data for insight on feedback trends, new feature adoption, and other training opportunities
• Deliver recommendations to team leads and quality control team as appropriate

Requirements:

• Basic understanding of Markup language, XML or HTML
• Technical writing experience
• Provide portfolio or two examples of work
• Excellent communication skills (written and verbal)
• Experience using a LMS/LXP to draft, revise, deliver and grade training materials (Lessonly, Articulate Rise/360, Eduflow, Cornerstone, Degreed, etc.)
• (Lessonly preferred)
• Previous Virtual Instructor-Led Training facilitation (VILT)
• Adept presentation skills
• Experience with instructional design, data collection and analysis
• Proficient using Google Workspace Suite (Docs, Sheets, Slides, Forms, Meet)

Bonus Points:

• Video/Graphic development (Camtasia, Adobe Creative Suite, etc.)
• CMS experience (Wix, Weebly, Wordpress, Drupal, etc.)

Benefits

• Medical, dental + vision coverage
• 23 days of PTO + paid holidays
• 401k + employer matching
• Paid parental leave
• Opportunity to share your ideas and make a difference in a growing company
• Fast-paced, high-energy, and engaging work environment

Salary Range: $55,440-$69,300 plus 10% bonus potential

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.