Asset Protection Support Specialist

Job Description

Asset Protection Support Specialist

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Posted Date: Apr-15-2022

Job ID: 24191

Job Type: Full Time

Job Function: Asset Protection

City: Seattle

State: Washington

Store: Seattle HQ

Remote Eligible: Yes

Please visit the Covid-19 Hiring Updates before applying

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What's cool about this job

REI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism. This position contributes to REI’s success by supporting the non-emergency functions of the Asset Protection (AP) Operations Center which include but are not limited to: new store planning and execution, background investigations, and workers compensation and insurance claims support. This role will also drive success through maintenance of the Business Continuity Program (BCP) and through the successful support of critical business operations. This position will support the implementation and maintenance of the BCP through plan maintenance, expansion and recovery exercises. This role will facilitate on-boarding new customers and services and will be responsible for driving standardization as the Co-op Emergency Coordination Center expands our capacity to meet and exceed the co-op’s changing needs. Contribute to cross-divisional teams and working groups and manage key collaborative relationships that support the progression of in-fight projects and high impact initiatives. Models and acts in accordance with REIs guiding values and mission. • Develops, implements, and collaborates on business continuity training programs and supports internal and external stakeholders on departmental projects. • Reviews content of documents for all non-emergent work absorbed by the Co-ECC for accuracy in compliance with specific program guidelines and policies. • Maintains the REI’s Business Continuity web portal and backup materials. • Collaborates with each department to ensure they’ve identified the required BC support personnel and provides assistance with meeting or exceeding department expectations. • Uses advanced problem-solving skills, sound judgement, tact, discretion and calm to gather information and initiate appropriate next steps and documentation. • Recommend proactive solutions to mitigate risks. • Follow AP Operations Center action plans and support business continuity efforts by providing intelligence and documentation used for decision making and communication to the field. • Maintain an in-depth knowledge of AP processes and procedures for stores, distribution centers and headquarters • Provide constructive input on guidelines and practices that will enhance the quality of service and support the AP Operations Center provides. • Work location is your home but must be within 30 miles of an REI location. You will travel to that REI location in the event of a power or internet outage at your home. Occasional visits to this or other REI locations may be required. • Work location must have reliable power and high speed (>100Mbs) broadband internet. • Other duties as assigned.

Bring your passion and expertise

• 4+ years customer support experience
• 2+ years of business continuity planning or related experience
• Uses business knowledge, innovative thinking, and sound judgement in the solution of problems or the pursuit of business opportunities.
• Clearly conveys and accurately receives information by a variety of methods and in various situations
• Exceptional verbal and written skills – ability to quickly and efficiently gather and distill complex information
• Proven ability to perform well under pressure
• Strong project management skills
• Ability to work both independently and in a team environment
• Strong organizational skills
• Ability to respond to shifting priorities in a dynamic environment
• Ability to meet or exceed attendance requirements, providing reliable, predictable attendance.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Possesses a continuous improvement mindset
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
• Builds rapport with all kinds of people inside and outside the organization.
• Challenges the status quo, champions change and influences others to change.

Great if You Have: Ability to work any shift, including weekends and serve in an on-call rotation that include holidays if needed REI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us. At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place. With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more. REI is an Equal Opportunity Employer #LI-DR1

As required by the Colorado Equal Pay Transparency Act, REI provides a range of minimum compensation for roles that may be hired in Colorado. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. The salary range for this position may be lower or higher in different markets.

$19.25 to $35.75 per hour

To review benefits information, including medical, retirement, and time off visit http://foryourbenefit-rei.com .

At REI we offer an enviable work environment that Fortune Magazine has recognized on the "100 Best Places to Work" list since the award's inception – 23 years in a row! Sure, we work hard, but it’s balanced with time off to play—a strategy that works for us as we continue to grow and thrive. Want to enjoy a workplace where you can be yourself, be heard and be respected while having a job that challenges you? This is the place.

With more than 160 retail locations (and growing), REI offers unique competitive benefits to its more than 15,000 employees, including healthcare, gear and apparel discounts, free equipment rentals and challenge grants to help employees reach personal outdoor goals, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer

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