Experience Design Manager - Jira Platform

Job Description

Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company. As we expand our Atlassian footprint in India in mid-2022,We have an office in Bengaluru but as we continue to expand our footprint in India, we can hire eligible candidates remotely anywhere in India. Are you a strategic thinker who can bring teams together to solve complex problems and get stuff done? When leading your team's progress, do you use Jira and find yourself in love but yet so frustrated with its complexity? If so, we have a phenomenal opportunity for you to set a new ambitious bar for Atlassian's flagship product. We are looking for a Design Manager to lead designers and operate within a leadership triad within Jira Platform. This platform team is made up of seasoned experts who currently deliver value to all the Jira family of products - fun, talented, hardworking who all enjoy playing and working together to define the future of work management. Jira Platform is part of our Cloud Platform team that enables Atlassian products to create ways to help all teams to come together, collaborate, and control their workflows. This team is the foundation for Jira Service Management, Jira Software, Jira Core, Jira Align, and any future Atlassian partners. We care deeply about enabling our products and customers to enable their teams to set up & configure projects, find & resume work, and move their work forward. We partner and collaborate with many product teams across Atlassian, ensure we are collecting their requirements and building an optimal experience for our customers across products. As the Design Manager, you will lead a team of passionate Product Designers and partner deeply with your peers in Engineering, Product Management, Content Design, Research & Insights, and Program Management to execute the team's mission. As a design leader of the core platform area, you will be working across many product teams to understand their needs and ensure our solutions scale, innovate, and delight our customers. As a member of our design leadership team, you will work with other Design Managers, Lead Designers, and other stakeholders to set the vision for the Jira Search Domain to deliver an end to end scalable platform solution. You will also be responsible for increasing the level of craft in the team. Leading this space means you get to maintain, improve, and innovate for over 180,000 customers in 190 countries. Your work will directly impact tens of thousands of customers and millions of users!

You'll also have the opportunity to:

• Work within an R&D leadership team to shape the ways that teams collaborate across projects.
• Drive the customer experience strategies to impact Atlassian products.
• Provide cross-craft teams with the mentorship, direction, leadership, and support vital to envision and ship specific projects with a user focus effectively
• Lead and inspire a high-performing team of designers across EMEA. With a passion for developing others, you'll coach and inspire your team towards success and cohesion
• Bring your experience of customer-centric design thinking and practices to our teams
• Establish (and maintain) a high-quality bar for shipped design work with your team

To be successful here, we encourage you to:

• Bring the previous experience of having led customer experience strategy with teams at scale.
• Have experience leading platform experiences with enterprise-level scale and delivering value to multiple stakeholders.
• Have a track record of planning and then driving product direction autonomously as a hands-on designer, then subsequently as a manager
• Show great facilitation skills and a track record of collaborating with other functions, like Engineering and Product Management
• Communicate clearly and have a high degree of influence with all kinds of internal partners, including senior leadership
• Passionate about the craft of customer experience and bring a breadth of skills sets to Atlassian.
• Be a self-starter with an eye for simple solutions and the ability to step into the customer's shoes to be the internal customer advocate

We'd love for you to:

• Have experience leading designers across multiple product domains simultaneously
• Be able to show an example of having lead a cross-craft project that delivered measurable improvement to users
• Proven experience improving and sustaining design rituals at the org level
• Have experience with Jira, SaaS, or high-complexity B2B software product
• Have experience working in multi-disciplinary/cross-craft teams (triad structure with product and engineering would be ideal)

More about our team:

Our perks & benefits To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team . We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub . Apply for this job