Specialist, Experience Designer

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R333327 Pub Date: 04/08/22 Apply Now Share This Job With a friend (or yourself)

Job Summary

Comcast's Emerging Experience Channel Operations team is transforming the proactive notification experience for our customers. As a part of EECO, our Experience Design and Deployment team supports this mission by seeking to personalize these notifications by ensuring they are contextual, empathetic, and useful to our customers. Our team is made up of people with diverse backgrounds that span product management, engineering and customer and technical operations. Together, we're building and launching one-of-a-kind experiences that make everyday life easier and more entertaining for millions of people!

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

About the Team / Role:

A creative contributor who thinks words-first and understands how integral content is to good user experience (UX). As an Experience Designer, you’ll have a hands-on role in shaping proactive, consumer-facing experiences for the Emerging Experiences Channel Operations team. You’ll join a team covering a wide array of needs, ensuring cross-team collaboration in pursuit of best-in-class experiences. You’ll bring your knowledge of chatbot conversation design, UX design, UX copy standards, and digital/product content strategy, as well as experience with end-to-end delivery from strategic thinking to quality execution.

What You'll Do:

• Partner seamlessly with key stakeholders: EECO proactive, journey and Telemetry, customer care, engineering, and more
• Approach all work with a content strategy lens: start with the “why” of the request, assess business and customer needs, and push for ideal outcomes
• Work across multiple projects
• Constantly push for overall consistency of written copy across all projects
• Ensure all content meets technical delivery specs and appropriate format for distribution
• Ensure copy is inclusive and accessible
• Provide subject matter expertise in conversation design
• Operate as a part of a horizontal discipline, able to provide guidance and expertise to multiple teams working in the conversation design space across Comcast
• Conduct content-first or content strategy exercises as needed to establish strategic approach for projects/tracks
• Provide feedback to and edits contributed content from UX copywriters and other content creators as needed
• Serve as a liaison and spokesperson with stakeholders, product owners, and senior staff
• Review competing products and recommends design solutions that differentiate the organization's experiences from those of competitors.
• Develop new research and tests theories that lead to alternative, leading edge solutions and outcomes.

Skills & Experience We're Looking For:

• UX background, either through work experience or schooling
• Possess a strong desire to simplify and improve the customer experience through thoughtful designs that incorporate Choreo principles, conversational design best practices as well as inclusive and accessibility standards
• Be able to translate requirements to the business and articulate them back to dev and engineering teams
• Require minimal direction to drive work forward and complete tasks
• Ability to receive feedback from multiple stakeholders and synthesize it to create the best outcomes for both the customer and the business.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.