Senior Operations Manager, Engineering

Job Description

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

What you’ll do here:

• You'll support the execution of Mailchimp’s technology and product strategy.
• You'll drive change management to identify and create new systems and processes to support the integration of Mailchimp’s product development team into Intuit.
• You'll establish department operating rhythms including planning, executive readouts and department all hands.
• You'll create executive presentations for C-suite and VP level technology and product leaders.
• You'll clearly define the state of department operations and drive root cause analysis and mitigation plans to improve product and technology outcomes.
• You'll drive performance review, efficiency progress reviews and leadership readouts across Mailchimp’s technology and product teams.
• You'll manage efficiency by creating and tracking progress against targets, managing work across multiple workstreams, reporting status and escalating risks as necessary.
• You'll build relationships with key stakeholders in the department and across the organization including product, design, marketing and business operations.
• You'll manage stakeholders to effectively communicate up and down levels, including with senior leadership at C-suite, VP and Director level across product and technology.

We would love to hear from you if you have:

• You have 5+ years of leadership and or organizational influence and transformation.
• You have 5+ years of business, product or program management experience, preferably experience within an engineering environment and or complex operations management.
• You have a Masters of Business Administration degree.
• You have a dedication to increasing efficiency in the workplace by continuously reviewing and adjusting organizational processes, procedures, business operations, documentation, and tools.
• You have implemented effective and efficient processes in a dynamic and collaborative work environment.
• You have critical thinking, planning, organizational, and time management skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships .
• You possess knowledge of process mapping/modeling and business process reengineering.
• You have expert-level systematic investigational skills – include gathering and analyzing data from multiple sources.
• You demonstrate expert verbal and written communication skills, and are adept at working with teams and individuals at all levels within an organization

At Mailchimp, we understand that experience comes in many forms. We don’t just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We’re dedicated to adding new perspectives to the team - so if your experience aligns with what we’re looking for (even if you don’t check every single box), please consider applying!

Mailchimp is an all-in-one marketing platform for growing businesses. Mailchimp empowers millions of customers around the world to start and grow their businesses with world-class marketing technology, award-winning customer support, and inspiring content. Millions of businesses and individuals—from community organizations to Fortune 100 companies—trust Mailchimp to help them connect with their audience with the right message, at the right time, in the right place.

Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, and Santa Monica, Mailchimp has 1,200+ employees. Through Intuit, we offer employees competitive compensation, best in class perks and benefits . We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed. Find Mailchimp on social .

Vaccination Policy: We are requiring that employees who come onsite be vaccinated. Unless prohibited by applicable law, full vaccination against COVID-19 is a requirement for any position at Mailchimp/Intuit that necessitates coming onsite and/or in-person business activity. Qualified applicants who wold like to request an accommodation (exception) on the basis of a qualifying medical condition/disability or sincerely-held religious belief should contact [email protected] .

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, sex, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by federal, state or local law. Mailchimp also prohibits harassment of applicants and employees based on any of these protected categories, and complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions .