Societal Impact Program Manager - Europe

Job Description

Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force. As a Societal Impact Programs Team, we enable governments, foundations and enterprises around the world to fulfill their societal impact objectives. Our global programs improve the livelihoods of diverse populations and workforces through radical, large-scale talent transformation journeys around the skills of the future.

This role is an exciting one that will offer a mix of program management and partnership/client management. You will be responsible for developing, managing, tracking, and ensuring success of our Societal Impact Programs. One of the main value drivers in Societal Impact Programs is learner outcomes, and the ability to ensure that desired partner and learner outcomes are achieved, tracked, and communicated across key stakeholders is critical. While you don’t have to be a tech expert yourself, you’re required to have knowledge about the tech job market and the skills demanded in it per country & region. Your performance will be measured by how you manage existing partnerships and coordinate with Udacity’s various sub-teams including the business development team, the student experience team, the operations team, external global partners and other stakeholders to ensure stellar partner success, incredible student outcomes and broader societal impact.

Udacity is the place for you if you are looking to be a part of something fast paced, impactful and inspiring. If you are solution-driven, comfortable with ambiguity, people-focused and looking to create impact, then this role is what you’ve been looking for!

Responsibilities

• Act as a program manager for large scale programs with various entities, including government entities, semi-government entities, enterprises and donor corporations, primarily in Europe
• Manage senior clients and partner teams directly and independently
• Manage the end-to-end execution of Societal Impact programs
• Measure, analyze and report on program impact outcomes while tracking against KPIs
• Problem-solve and conceptualize program elements to achieve desired outcomes
• Manage the pre-launch processes of Societal Impact programs
• Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
• Act as the main point of contact for partners and Udacity’s student experience team when they have concerns or suggestions, and help resolve any issues
• Support in graduate career-building efforts
• Establish and build relationships with local governmental and semi-governmental entities, NGOs, top-tech firms, enterprises and other potential partners to develop and roll-out training at a large scale
• Contribute to quarterly and annual targets for learners and revenue generated through partnerships
• Nurture and maintain relationships with integrity and professionalism

What We Value

• Required: Ability to speak and write in English and German fluently and idiomatically. Fluency in additional languages is a plus.
• 5+ years experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
• Strong analytical, verbal, and written communication skills
• Comfort manipulating large sets of data and developing insightful presentations
• Proven track record managing complex projects with multiple stakeholders across geographies
• Ability to handle mid to senior level stakeholders and interfacing with partner teams independently
• Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
• Ability to drive initiatives, execute independently and be resourceful
• Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
• Adaptability and curiosity in a fast-paced dynamic environment
• Passion for learning and opportunity, digital transformation and tech-related projects
• A strong team player who enjoys collaborating, asking for and providing help when necessary
• Willingness to travel within Europe and occasionally regionally/globally, only if necessary once restrictions are lifted

Learn more about Udacity's Values Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent Obsessed

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