Service Coordinator (Dispatch Coordinator) - Smart Buildings - Fremont

Job Description

Who designs your future? You do.

Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, and energy-efficient environment? Then look to Siemens!

Join our team! Recognized by Fortune as World’s Most Admired Companies 2021

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Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

What you will do for Siemens Smart Infrastructure:
Our Smart Buildings help to create efficient, safe, responsive and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve peoples’ lives. This position coordinates the delivery of onsite and remote service activities from the initial demand creation through delivery and close-out. The right candidate will schedule and dispatch resources to ensure customer expectations and commitments are met for all services.

Responsibilities:

• Schedule and attend manpower meetings and record important customer details.
• Collaborate with supervisors and client service managers for manpower needs/ requirements.
• Site-specific Administrative Support.

• Assist in onboarding, insight account set up & server access requests, and coordinate & schedule on-boarding training.
• Serve as Point of Contact for Genentech Training dashboard in the Learning Management System, electrical key request, visitor badge/day pass request.
• ServiceNow (SNOW) - Track, and drive SNOW ticket follow-ups with requestors
• Track, and monitor eACR ticket status from key stakeholders (FDT, JLL, Campus SPOCs, etc.).
• Track Parts Orders

• Maintain environmental health and safety by monitoring Genentech learning site to ensure requirements are up to date.
• Maintain and coordinate Dixon PM schedule.
• Maintain calibration and verification calendar for Genentech.
• Works with Siemens calibration team and ensures customers receive calibration certificates.
• Works with vendors and ensures that Siemens calibration equipment is certified and up to date.

Qualifications:

This position supports a Siemens customer who requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons.

• High school diploma or state-recognized GED required; Associate degree preferred
• Excellent organizational and interpersonal skills
• Ability to read and understand customer service contracts
• Proficient in Microsoft Office and business software systems (e.g., SAP)
• Good verbal and written communication skills in English
• Qualified applicants must be legally authorized for employment in the United States

Benefits:

• Competitive salary based on qualifications
• Health, dental, and vision plans with options
• Matching 401(k)
• Competitive paid time off plan, holidays, and floating holidays
• Paid parental leave
• Company cell phone and laptop
• Extensive product training and professional career development
• Education and tuition reimbursement programs available
• Overtime, on-call pay, and company uniform and vehicle for eligible positions

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Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Early Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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