Merchandise Operations Specialist

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Purpose Statement Efficiently executes merchandising operations to ensure consistency with product sets and signage displays in the store and when necessary across a group of stores in a Market or District. Ensures the health, welfare and proper care of all live animals. Reduces time spent on merchandising processes due to an increased familiarity ofsets. Assists in the receiving of merchandise to and from the store and ensures that all merchandise is properly stocked and priced, and provides guest service, as necessary. Key Accountabilities The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation. 1. Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards. 2. Adheres to Veterinary Protocol for allsick animals. 3. Interacts professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests. 4. Provides quick and courteous service to all guests by determining their needs, sharing product knowledge and suggesting the appropriate merchandise to satisfy their needs, utilizing GUEST+ engagement throughout the store. 5. Demonstrates knowledge in nutrition, Pals Rewards membership sign-up, Welcome to the Family and effective suggestive selling techniques to increase sales. 6. Applies strong merchandising knowledge and exercises organization skills. 7. Assists with the unloading, pricing and stocking of merchandise according to operational guidelines in order to ensure that the store is well stocked and that supply counts are accurate. 8. Verifies that all pricing and inventory information is accurate, ensures that all merchandise is properly priced, that all SKU information is correct and that all required inventory control paperwork is competed accurately and in a timely manner. 9. Adheres to and promotes established safety procedures. 10. Performs routine housekeeping tasks as required to maintain the professional image and appearance of the store, to include sweeping/mopping the floors, dusting, washing the windows, facing the merchandise on the shelves, bathroom maintenance, etc. 11. Participates in the completion of quarterly and annual physical inventory counts. 12. As required, travels to a designated store following a scheduled timeline to complete projects, i.e. Category Reviews, Action Memos, Recalls, Resets, etc. 13. As required, must have access to reliable transportation and possess proper vehicle insurance. Must be diligent in completion of time keeping, mileage calculations and expenses. 14. Completes projects following policies & procedure; cleaning, planogram sets, proper labeling, and 1 signage & fixture needs of project, disposal of RTV items as a result of set, appropriate hazardous waste storage and clean up. 15. Analyzes on-site/actual conditions in comparison to written plan, identifies necessary corrections and recommends alterations as necessary and troubleshoot resolutions. In c oordination with Store/Field partners and/or Support Center departments/partners, ensures actual fixturing, floor plan set-up, stocking and merchandising is completed according to scheduled plan and if changes are made that they are properly communicated for all assigned locations. 16. Communicates with the Merchandise Operations Leader and the Store Leader upon completion of day on any remaining unfinished projects, blue dot program needs, screen correction information for the Store to complete at end of day, overall set changes (adds/deletes/moves), DMB, POGS and sign off of completion form. 17. Performs special projects as required, i.e. Space Optimization, POG integrity, Ad Promotions, etc. Knowledge, Skills, and Abilities Judgment: Make sound decisions regarding everyday issues and problems. Chooses from alternatives based on consideration of pros and cons, timing and available resources. Makes timely decisions regarding problems/issues requiring immediate attention. Focus on Guests: Ensures the accurate understanding of guest needs and making recommendations based on those needs. Planning and Execution: Develop realistic plans (action steps, timeline) to accomplish objectives. Holds himself/herself accountable for outcomes of the business. Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality and service. Drive for Results: Initiates decisive, timely action to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving results. Sets challenging, clear goals for himself/herself as well as partners to achieve business metrics. Drives business initiatives to successful completion. Takes personal responsibility to make decisions and take action. Communication: Listens carefully and attentively to others opinions and ideas. Communicates information clearly, concisely, and professionally. Provides appropriate level of detail in communications. Proactively shares timely updates and information with partners. Nature of Supervision General instruction provided on some, but not all tasks and work is generally checked upon completion. Supervisory Responsibility None. Education and Experience Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication skills. Work Environment 2 The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures. Contacts The partner will work primarily with District and Store Leaders and some Support Center(s) contacts to set timelines for project completion. The above description is meant to provide a summary of the nature and level of work to be performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.