Senior SEO Success Manager

Job Description

This role is hybrid (three days in the office & two days remote) in NYC.

It’s an exciting time to join Conductor as we just raised $150 million at a $525 million valuation to build out our technology and acquired "ContentKing" - the world’s first real-time website auditing and monitoring platform.

At Conductor, we believe a great company has a positive impact in the world, and on the people who build it. Therefore, we have two missions:

• Customer-First - Transform marketing into a force for improving people’s lives.
• People-First - Transform the workplace into a force that helps people grow.

Marketers use our software and services to create and optimize valuable content so that it gets found, answers questions and solves problems for real people. Conductor was named Top in the Forrester Wave for SEO platforms and is rated #1 on TrustRadius and G2Crowd by enterprise marketers. For more information, visit conductor.com.

At Conductor, we're building amazing tech, bringing together the best marketing minds out there. It’s our focus on people and our mission that has led to being Crain's "Best Place to Work" 9 years in a row.

As a Senior SEO Success Manager , you will be a part of the Customer Success organization within Conductor, leading the SEO strategy for one of our largest customers while leveraging our technology to help improve their organic visibility. In this role, you will be a trusted partner to this customer while driving adoption of Conductor’s SEO platform.

A DAY IN THE LIFE OF A SENIOR SEO SUCCESS MANAGER

• Responsible for using the Conductor platform to create reporting dashboards and SEO deliverables to help drive growth and value for one of the largest Conductor customers
• Organize and conduct on-boarding and training calls with this customer’s individual business units to understand their unique goals, define success metrics, and empower them to be self-sufficient in Conductor
• Proactively monitor, report, and evangelize customer usage of the Conductor Platform
• Work closely and partner with a variety of internal and external teams, including digital product, marketing, project management, UX/UI designers, and content groups
• Build a strong relationship with and educate this customer by being a partner and SEO leader within their organization
• Lead educational presentations for customers
• Proactively investigate potential opportunities to increase customer’s organic traffic & leads
• Work on a team of talented organic marketers that have a passion for data and the ever-evolving industry
• An opportunity to work on a large scale website with one of the world’s most well-known brands
• Maintain strong documentation related to customer issues, proactive tasks and general account information
• Consistently ensures that business is conducted with integrity at all times and that behavior aligns with Conductor policies, procedures, and core competencies

We’re excited about you if you have......

• 4+ years of SEO experience at either an agency or inhouse (inhouse experience is a plus)
• Experience leading global website migrations with multiple languages involved
• Strong technical SEO background with website auditing experience
• Knowledge of organic search and search engine ranking algorithms with a desire to stay up-to-date on the latest in the SEO industry
• Demonstrated ability to gather information, prioritize initiatives, and achieve results on time
• Experience with Conductor, Google Analytics, Google Search Console, DeepCrawl, Screaming Frog, and other technologies that inform organic search strategies
• Prior experience training customers on how to use technology/software
• BA/BS is preferred or equivalent experience in related field
• Strong project management skills and the ability to assess urgency and set priorities is essential
• Passionate about problem solving, relationship building and creating customer loyalty
• Exceptional written and verbal communication and interpersonal skills
• Prior experience managing a book of business and driving Enterprise customer outcomes
• Ability to effectively overcome customer concerns and create a win-win outcome.
• Strong results orientation with a proven track record of flawless execution and strong attention to detail

Additionally, s ome of our amazing perks/benefits include:

• • 100% paid employee health benefit options
  • Comprehensive dental, life, disability, and vision coverage
  • Flexible Spending Account (FSA)
  • Company Sponsored 401k + Match
  • Cell Phone Reimbursement Allowance
  • Generous parental leave
  • Unlimited vacation policy
  • 10 days paid sick days annually
  • Discounted Pet health Insurance Plan

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Conductor LLC. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs .

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

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