Patient Registration Representative - Cherry Hill - Evenings (Part Time)

Job Description

Description:

Swedish is calling a Patient Registration Representative (0.6 FTE, Evening Shift ) in the Patient Registration at Swedish Cherry Hill in Seattle, WA

The Patient Registration Representative is responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits. Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns. Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork, Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts. Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization. Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow. Participates in quality improvement activities of the Medical Center and Emergency Department. Performs other special project assignments as directed. Flexible in working occasional unscheduled shifts or portions of shifts due to urgent situations and or sick calls/assists in finding coverage for absences as needed.

In this position you will:

• Greet and direct patients and visitors presenting to all patient access areas within Swedish Health Services
• Work closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information; Exhibit exceptional compassion and sensitivity to all
• Demonstrate Culture of Safety values in daily operations. Is a patient advocate; Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes
• Interview patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information; Document complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information; Dispense patient information brochures
• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types

Qualifications:

Preferred qualifications for this position includes:

• Associate’s Degree
• Two (2) years experience in a medical setting with inpatient or outpatient admitting
• Patient Registration or financial counseling or insurance and medical terminology experience

About the Cherry Hill Campus.

What is now known as the James Tower at Swedish/Cherry Hill Campus was home to the first hospital in Seattle, established in 1877 by the Sisters of Providence, a Catholic charity. On July 1, 2000, the 385-bed tertiary care center previously known as Providence Seattle Medical Center became part of the Swedish healthcare system.

We offer a full comprehensive range of benefits — see our website for details — https://caregiver.ehr.com .

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://swedish.jobs/why-swedish/#benefits-rewards

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Evening

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: Cherry Hill Main Bldg (WA150) 500 17th Ave James Tower Seattle, 98122

Req ID: 348196