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Project Manager, Professional Services

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Cvent is a leading meetings, events and hospitality technology provider with more than 4,300 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Are you ready to make an impact and launch your career at the #8 Top Software Company of 2020?

Cvent has multiple opportunities in our Tyson's Corner, VA, Portland, OR, Austin, TX, Dallas, TX and Draper, UT offices for Project Managers on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities.

What You Will Be Doing:

• Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity
• Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Troubleshoot potential issues to ensure the customer’s success at their event
• Manage several concurrent projects of differing sizes and complexity
• Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Configure event specific technology throughout the project lifecycle
• Manage the Day Of implementation team
• Work with Finance on project costs
• Travel within this role will vary based on the type of event projects being managed.

What You Need for this Position:

• Bachelor’s degree required
• Cvent Advanced Certification and Mobile Solutions Certification highly preferred
• Audio Visual and Production experience highly recommended
• At least 3 years of event planning, project management or customer success experience
• Excellent communication skills (verbal and written)
• Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
• Must be able to integrate knowledge across disciplines to insure event execution success
• Ability to manage a team to achieve goals
• Basic networking knowledge
• Strong business acumen, ethics and high integrity
• Excel at developing relationships over the phone
• Strong understanding of the event management experience
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software
• As described above, this role requires you to go onsite to assist Cvent customers with their events. Certain Cvent customers are currently requiring that any Cvent employee sent onsite show proof of vaccination against COVID-19. Accordingly, you may need to show proof of vaccination against COVID-19 prior to being sent to any customer event or meeting.

EEO[/AA]/Minorities/Females/Disabled/Veterans

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace

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