Order Coordinator, General Assistant

Job Description

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your home in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2013 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward many years and we operate in over 13 countries with over 60,000 riders who deliver orders from 80,000 restaurants in over 500 cities worldwide.

The Role

Deliveroo Editions are our solution to ensure that our customers have access to the best of the food scene no matter where they live. We operate these bespoke, delivery only, kitchens designed to host a locally curated selection of restaurants across the globe, and have big plans for more of the same.

As the Order Coordinator, you will be working with the Site Manager and taking responsibility for the whole site when on shift. From maintaining the kitchens, to ensuring the smooth running of all the delivery operations working alongside our Restaurant Partners to improve their day to day business.

• Managing the day-to-day running of a Deliveroo Editions site; meeting health & safety standards, managing stock deliveries, site cleanliness etc
• Improving our restaurant partners kitchen operational efficiency
• Improving site efficiency and reducing site operational costs
• Liaising with our restaurant account management and rider operations teams to improve our overall site performance

Requirements

• 1 year experience in a fast paced hospitality environment, whether this be contract catering, operations, events or restaurants.
• Deliveroo is a weekend and late night company in the hospitality industry, it is essential for you to work shift work, including week nights and weekends. Typically 2 out of 3 weekend nights you will be required on shift and Friday & Saturday evenings are our busiest time of the week.
• Physically demanding, you must ensure all deliveries are ready for pick-up by our riders, coordinate with multiple kitchens, audit Restaurant Partner kitchens weekly, it's non-stop.
• Can do, never give up attitude and the desire to grow and succeed with one of the worlds fastest growing food-tech companies.
• Must be fluent in English

Benefits

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape·
• Flat hierarchies and a dynamic start-up atmosphere
• Open, respectful and fun company culture
• Gym subsidies, to keep all the food tastings at bay
• Work with people who love what they do every day

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company’s success. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.