Business Care Team Account Manager

Job Description

Location: Tempe Arizona, Remote

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

As a Business Care Account Manager, your primary responsibility will be working with GoDaddy’s corporate level customers to develop successful business relationships between you and the customer. This will include providing account level management, product level management and technical support via telephone calls and email. Another primary focus will be on helping our corporate customers succeed in the domain industry by assessing customer business plans, brand protection concerns, and marketing strategies to help align GoDaddy product offerings to their needs. As an account manager, you will also be responsible for growing your portfolio of business and hitting all metric and goals put in place.

What you'll get to do...

• Provide expert customer support to questions, issues, requests, related to managing a successful corporate domain program at scale
• Provide insights and recommendations that cater to a corporate customer
• Provide opportunity to these customers to learn about best practices, trends, etc.
• Using discretion and independent judgment, consults with customers to assess their needs, develop solutions, provide recommendations to help customers succeed, and implement the solutions developed.
• Develop and implement strategies to help customers optimize their domain portfolio, including implementing calling campaigns and other methods of contacting customers.
• Diagnoses and solves customer technical problems with varying complexity, using multiple tools and systems.
• Receive, project manage, and implement individual or bulk requests for customers (Domain Updates, purchases)
• Have a strong focus on increasing the customer’s level of support by paying attention to upsell opportunities for our Corporate Domains Team at GCD.

Your experience should include...

• Associates degree or equivalent work experience (two years)
• Strong knowledge of the domain name industry
• Strong technical and usability of GoDaddy products and services
• Background in Sales, B2B, Portfolio Management and strong techniques to gain customer trust.
• Ability to interact and communicate effectively cross-functionally and within various levels of the organization.
• Strong customer service skills, attention to detail, organizational and telephone skills, consulting, and commitment to customer satisfaction.
• All internal candidates must meet our internal transition requirements (click hereto view)

You might also have...

• Bilingual proficiency
• Bachelor’s degree in Business, Management, Operations, Marketing, or Computer Science

We've got your back... Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.