Sr. Business Analyst

Job Description

This Global MyView HCM Business Analyst role includes gathering and documenting customer requirements, prioritizing and scheduling clients request, participation in customer meetings, resolving day to day end user problems, and process / best practices consulting. Therefore, strong facilitation, interpersonal and skills are needed to interact with cross functional teams within the Global Payroll Space. This role will support the pre assessment of client's ID configurations and strategies. It will support Global View, Celergo and Workforce Management solutions. The ability to apply analysis, definition, and documentation for business, system and data processes are a key area of responsibility.

• Key liaison between customer (internal / external), Payroll PM's, Technical Services / App support and development team.
  • Assist with requirements analysis and scope out design capabilities within the product
    • Gather/Document Business Requirements and Functional/Detail Requirements.
    • Analyze/Document existing processes.
    • Document New Processes and Identify/Propose Process Improvements.
    • Create test plans, training materials and system documentation for internal and external clients.
    • Provide problem analysis, testing, troubleshooting and issue resolution.
    • Provide root cause analysis for data integrity & testing issues and mitigating client Organizational ID's.
• Participate in weekly planning meetings and provide best practice(s) consulting.
• Manage day to day incidents and new work requests reported by customers.
• Communicate with other teams as needed to coordinate workflow of activities.
• Provide end user support.
• Be able to support multiple clients on a regular basis.
• Test system settings; Coordinate Quality activities.
• Communicate system changes and issues to relevant stakeholders.
• Support additional special projects as assigned.
• Organize and facilitate problem-solving discussions with the client, internal operations team, and project managers to resolve issues requiring a focused approach to maintain project continuity and requirements.
• Follow all design work and integration testing protocols, change control procedures, uses standards, procedures, and practices in performing required work.
• Analyze current business processes and make Consultative recommendations to clients in improving business processes.

To Succeed in this role

• You'll have a bachelor's degree OR equivalent.
• Proficiency working with large databases
• Strong MS Excel ability -- ex. pivot tables (Macros would be a big plus)

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