Director, Humans Business Partner

Job Description

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

Where You'll Come In

The Farmer’s Dog is on a mission to help channel the unconditional love we have for our pets into uncomplicated care. Critical to this mission is ensuring our growing workforce of 200+ Customer Experience (CX) humans has the programs, coaching, and support they need to do their best work. Driving that will be our Director, Humans Business Partner who will be directly responsible for providing advisory HR guidance for aligned functional business leaders in order to attract, evolve, engage, and retain top talent.

As the Director, Humans Business Partner, you will proactively anticipate forward facing business needs and plan accordingly by leveraging various HR specialties (e.g., Compensation, Performance Management, Learning & Development, Talent Management, Recruiting, Technology, Organization Design). You will be encouraged to build solid relationships with the Executives, Business Leaders, our CX Associates and HR Colleagues to become a trusted advisor on all people topics. You will report to the Chief Humans Officer and will have a wide scope of influence and impact across the organization.

This position has the flexibility to be based in commutable distance to Nashville, TN or Fort Lauderdale, FL, relocation assistance is available.

How You'll Make An Impact

• Lead point of contact and oversees all of CX (Customer Service) HR - for our workforce based in Nashville, TN, Fort Lauderdale, FL, Remote, and any additional growth locations.
• Serve as a trusted thought partner with an innovative approach for Executives, Leaders, and People Managers as they lead CX, navigate and resolve employee relations issues, and proactively look for themes by utilizing quantitative and qualitative data to anticipate people needs (Think non-traditional HR practices to come up with better ways to solve a problem).
• Strategize and Plan, Implement, and coordinate key talent initiatives specific to CX (motivating change where needed) around Onboarding, Talent Development, Career Pathing, Team Engagement, Performance & Compensation, and Retention.
• Manage highly complex CX employee relations issues while keeping federal, state, and local laws in mind and partnering closely with legal when appropriate.
• Focus on workforce planning management for CX by understanding key levers within the growth function impacting phone, email, and SMS volumes.
• Plan and build out, then manage large scale complex programs involving multiple executive stakeholders while anticipating founders’ visions.
• Work cross-functionally to drive programs and initiatives that build the most compelling CX employee experience of our employees careers.
• Build and Interpret people-centric data to establish an analytical and metrics-driven approach to recommending systemic solutions and improvements to make risk-based business decisions and recommendations.
• Build and Drive the adoption of operating standards by providing policy interpretation, counseling, and training for employees and managers while ensuring fairness and legal compliance.
• Foster and drive an engaging work environment, building out a fun place to work
• Key responsibilities snapshot: Talent Management (25%), Employee Relations (25%), Program/Project Management (15%), Organization Design/Change Management/Communications (15%), Compensation (10%), Performance Management (10%). Subject to change depending on business needs.

We're Excited About You Because

• 12+ years of experience as an HR Business Partner or HR Leader in a high growth, fast-paced, constantly evolving, sometimes ambiguous environment.
• 3+ years of people management experience.
• Robust experience building engagement with customer service functions and large non-exempt populations.
• Hands on, open approach to building relationships and engaging with the team by being present.
• Shown success to work cross-functionally, and vertically with executives / senior leaders to influence and motivate change, aligning the people strategy with business goals and growth.
• Deep knowledge of HRBP practices including organization design, compensation, performance management, organizational change, executive relationship building, etc.
• Solutions-focused, empathetic, and collaborative approach to implementing and enhancing people programs and processes to support the business.
• Strong employee relations experience required with a CX function or large field non-exempt population.
• Outstanding in both communication and analytical skills.
• Strong excel experience is preferred.

A Few of Our Best Benefits

• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO and WFH policy
• Relocation Assistance
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

#LI-FW1