Satellite Ground Station Field Service Engineer

Job Description

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Job Responsibilities

As a Satellite Ground Station Field Service Engineer with Viasat, you will function as part of a team of experienced individuals to support growth in the Technical Services organization in our Antenna Systems Division in Duluth, GA. This position is a result of our strong business growth and pioneering of high bandwidth SATCOM solutions for commercial, government and military applications. You will be responsible for providing technical support for our SATCOM earth station customers around the world. Your excellent people skills will come into play as you interface directly with the customer, while your ability to work independently to identify the root cause of problems and implement solutions enable customers’ to operate their system with minimal down time . You will also coordinate with the engineering team at our headquarters for the prompt resolution of any issues encountered to support customer requirements.

Requirements

• 5+ years of related field experience
• Associate's Degree in a technical discipline or equivalent work experience
• Self-motivated with the internal drive and motivation to begin and continue tasks without external stimulus.
• Capable of quickly adapting to new and dynamic situations
• Demonstrated experience providing remote technical assistance and working independently to quickly identify the problem and devising a temporary and/or long term solution
• Ability to handle working long hours in stressful work environments until the successful resolution of customer issues.
• Experience installing, configuring and troubleshooting LAN equipment on customer sites
• Expertise in Microsoft Office
• Ability to pass skills testing for grip and static strength, dynamic lifting and work/positional tolerances
• Willing to be on-call after hours up to 30%
• Current US passport
• This role requires travel up to 50% outside the United States. As such, employees in this role will be required to be fully vaccinated from COVID-19 in order to comply with foreign travel vaccine requirements.
• US government position. US citizenship or Permanent resident required.
• Ability to travel up to 50%, including international travel
• Be able to sit in our Duluth GA location

Preferences

• 1+ years of experience with Viasat specific products (3880 ACU, AC4100, VTR-4100, VHR-600, VHR-1200)
• Education, training and experience to understand the principles of operation of satellite communication systems
• Direct experience repairing and installing satellite earth stations
• Secret clearance or ability to obtain one

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