Training Manager | ADP | Sales Operations

Job Description

Training Manager - ADP World Wide Sales Operations

Responsible for supporting the following organization goals:

• Drive efficiency across Worldwide Commercial Operations and across the business - ensure that training is available across geographies and business units.
• Support growth of the ADP Sales
• Keep up with new products, processes, and training technologies
• Participate in virtual & classroom delivery when appropriate.
• With these goals in mind, works closely with the delivery & design teams to ensure that training programs are delivered as planned, in order to maximize the impact of training design.
• Responsible for increasing ES Sales Associate Productivity through the creation of programs targeted in the areas of ADP products and services, sales process, sales messaging, sales methodology, sales skills, sales tools and other specialized content.
• Work in conjunction with the BU's and Pre-Sales to develop programs for tenured sales associates that are designed to accelerate sales performance.
• Design programs with actions and opportunities that will lead to specific business results.
• Work with instructional design team and other functional areas across the organization to validate the field relevance of the content.
• Collaborate with field sales leadership to identify and execute on key strategic productivity and development initiatives across Business Unit lines.

Responsibilities:

• Align projects with a BU agnostic approach wherever possible.
• Assist in project management of Continuous Learning initiatives.
• Align to BU and Pre-Sales strategy/needs.
• Offer consultation to the BU's and Pre-Sales as needed based on strategic vision.
• Event design & facilitation targeted at tenured sellers.
• Train and coach Sales and Pre-Sales associates on ADP products, sales process, sales messaging, sales methodology, sales tools and sales skills.
• Deliver Certified Learning Programs to Worldwide Commercial Ops Sales Associates as appropriate.
• Facilitate real-world environment for immediate, on the job application of the learning.
• Employs State-of-the-Art, Best of Industry skills and practices to Delivery in the areas of Virtual, Instructor Led and Coaching-based facilitation.
• Demonstrates knowledge and mastery of coaching techniques in a variety of learning modalities.
• Demonstrates knowledge and understanding of the business, marketplace, competition and strength of ADP's Solutions.
• Demonstrates in depth knowledge of ADP’s Solutions such as Workforce Now, RUN, Next Generation and TotalSource among others.
• Proven ability to scope, collaborate, communicate and execute on custom facilitation requests with internal and external business partners.
• Effectively engages leadership to play a key role in reinforcing the learning.
• Provides written and verbal feedback to the Instructional Design team including recommended solutions to logistical problems as well as for overall course improvements.
• Approximately 10-20% overnight travel required, when applicable.

Essential Duties and Responsibilities:

20%

Consult with Business Units on Event design & facilitation targeted at tenured sellers. Incorporate BU agnostic approach as applicable.

30%

Assists in creation & implementation of training delivery plans, in accordance with organizational/BU goals and learner needs. Keeps stakeholders informed as to training status.

30%

Train and coach sales associates on ADP products, sales process, sales messaging, sales methodology, sales tools and sales skills.

10%

Executes on corporate initiatives as needed

10%

Performs other duties as assigned

Education & Certification Requirements:

• Bachelor's Degree or equivalent experince in Business Administration, Communication, Psychology, Human Resources, Computer Science or other related field required or equivalent in education and experience.

Other Requirements:

• Minimum of two years of successful sales performance, sales leadership or related experience.
• Demonstrated ability in developing others as a coach and/or mentor.
• Effective verbal and written communication skills and excellent facilitation skills required.
• Subject Matter Expert in specific areas including specialized content, Business Unit knowledge, ADP Solutions, Sales Leadership initiatives and international markets (where applicable).
• Proven proficiency in technical and multi-media components critical to effective facilitation (Webex and interactive tools, Adobe, PowerPoint, etc.)

Other Requirements:

• Minimum of two years of successful sales performance, sales leadership or related experience.
• Demonstrated ability in developing others as a coach and/or mentor.
• Effective verbal and written communication skills and excellent facilitation skills required.
• Subject Matter Expert in specific areas including specialized content, Business Unit knowledge, ADP Solutions, Sales Leadership initiatives and international markets (where applicable).
• Proven proficiency in technical and multi-media components critical to effective facilitation (Webex and interactive tools, Adobe, PowerPoint, etc.)

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.