Senior Manager, Engineering Chapter Lead (AI/ML)

Job Description

Lead a team defining the future of what it means to be an engineer and what it means to be an engineering manager within the Enterprise Data Office and Vanguard. This leader will work with a team of talented managers who all have engineering capability, defining a vision and backlog to make management more efficient and consistent through automation. Here you will Deploy department wide initiatives such as hack-a-thons, upskilling, and new tools to help engineering within EDO become more efficient and more enjoyable.

You will provide the engineering perspective at the senior leadership table, cooperating and working with other experts in the product ownership, architecture and scrum areas, Sponsor new quantitative methods for helping engineers grow their capabilities, using tools such as the Technical Achievement Framework and Pluralsight Flow. If this interests you, keep reading!

In this role you will manage and lead technical support staff across multiple disciplines who provide technical support for the design and building of AI/ML technical solutions, providing leadership in designing, developing, and implementing solutions in support of the business, according to standards and policies.

Core Responsibilities

1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.

2. Manages the planning and implementation of enterprise-wide platform projects, including schedule, resources and communication of project status. Anticipates current and future needs of the organization and makes recommendations regarding project scope, schedule and budget. Manages the resolution of the most complex availability and incident management issues elevated from staff and clients.

3. Manages technical support staff who implement, monitor, troubleshoot, and install cloud based platforms across all systems, ensuring defined business service levels are met. Plans, develops, and executes short and long range goals and strategies to meet department, divisional, and corporate objectives.

4. Evaluates alternatives for modifications to cloud computing systems and implements solutions that meet long-term business objectives and current organizational requirements. Establishes, communicates and drives continuous improvement of key performance, quality and client satisfaction metrics.

5. Plans and implements new technologies and major releases for the most critical enterprise-wide IT cloud platform projects. Leads teams that troubleshoot, configure, and tune systems.

6. Provides thought leadership and develops technical standards to serve Vanguard technical needs. Manages the evaluation, selection and ongoing performance of IT cloud vendor products and services.

7. Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.

8. Maintains expertise and awareness of industry trends and technologies; making timely adjustments to strategies as appropriate.

9. Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum of ten years related work experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.