Job Description

Are you experienced with Customs operations? Do you have excellent communication skills with an ability to explain and deliver information for others to easily understand? If this sounds like you, a position with C.H. Robinson as a Regional Operations Training & Development Specialist could be a great fit!

The Regional Operations Training & Development Specialist is part of our Global Training team. In this role, you will learn the structure and training disciplines for developing Customs Entry personnel. You'll work closely with our Customs Compliance team to ensure our continuing education reflects the most updated Customs requirements, as well as working with existing and new employees in Customs operational roles to help them understand the operating systems and compliance requirements. If you have an ability to teach others, strong verbal and written communication skills, and an interest in a career in training, I want to speak with you!

This position can be located anywhere in the United States.

Responsibilities:

• Collaborate with the Regional Manager Operations Training and Support and Global Training Team to design and deploy training solutions to support the delivery of a world class Global Operations Training Program
• Develop operations employees utilizing uniform standard processes, efficient practices and compliant industry standards
• Adhere to a consistent training strategy across the region
• Interface with operations staff, Compliance, Product Teams, IT and other GF Corporate teams as needed
• Coach and train desk level staff and modal leaders as needed
• Identify and analyze the training opportunities from desk level staff, modal leaders, and GF Corporate teams
• Work with the Business Process Optimization Team, Compliance Team, and IT Team to support technology and operations process changes
  • May be involved in designing process and technology solutions
  • Will be expected to follow testing requirements related to User Acceptance Testing (UAT) and identify need to revise or add additional testing scenarios as needed
  • Contribute to the design and execution of the training and communication strategy related to change initiatives
• Be an active member of the Regional Training Team
  • Attend regular web meetings with Regional Training Manager
  • Provide input on solutions for training initiatives
  • Contribute to team project assignments as identified
• Design and deliver Global Forwarding related web-based learning, instructor led courses, workshops, and other various Global Forwarding trainings utilizing our organization’s LMS
• Provide re-training to branch modal teams and modal leadership as identified by Business Process Optimization Team and/or Compliance Team audit findings
• Create, maintain and publish quality accessible operations resource documentation, e.g. Job Aids, Responsibility Guides, Users Guides, and SOPs
  • Collaborate with Regional Training Manager to provide input on content, ensuring global uniformity in resource material
  • Train regional operations staff to the content published in these global/regional resources
  • Identify and address instances where regional specific resource material is needed and publish and maintain operational content to support this
  • Utilize agreed upon Global Forwarding training templates and adhere to Global Forwarding operations knowledge site publication standards
• Promote availability to accessible quality opportunities related to freight forwarding and industry professional development. This may include:
  • Participation in trials to review third party training solutions and learning platforms
  • Designing effective trial feedback material to aid in review third party training solutions
  • Contribution to building content in house
• Manage internal MyQ training and support queue, responsible for answering ad hoc operations questions from operations staff
  • Ensure issues are addressed within established Service Level Agreement (SLA), responses are accurate, and if needed issues are escalated to other corporate teams
• Utilize knowledge of Navisphere technologies and Global Forwarding processes, industry regulations, financial processes and various Global Forwarding analytical tools to train operations staff and modal leaders
• Assist with the development of other training team members
• Contribute to design and review of knowledge documentation
• Design and deploy training surveys as needed
  • Compile results to share with leadership
• Ability to be a key project participant or owner
• Assume LMS Administration rights as needed. Adhere to all enterprise guidelines and policies associated to those rights
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School diploma or GED
• Minimum 4 years of Global Forwarding Operations experience
• Advanced proficiency in Microsoft Office Suite of programs
• Strong multi-modal product knowledge
• Ability to travel up to 10% travel (domestically and internationally)

Preferred Qualifications:

• Licensed Customs Broker
• Associate's or bachelor’s degree from an accredited college or university in a related field
• Ability to collaborate and align across functional and geographical boundaries to achieve results by applying expanded conceptual knowledge in own job discipline
• Can understand and simplify moderately complex processes to train and document accordingly
• Excellent communication (oral and written), facilitation, presentation, coaching, and training skills
• Able to actively listen to and consider others views by asking questions and check for understanding
• Strong technical writing skills
• Detail-oriented, organized and productive
• Able to multi-task and keep stakeholders informed

Compensation Range

The compensation range for this position is based on experience and location. We support you as your grow your career. Our career paths offer the potential for internal promotion - both horizontally and vertically.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.