Learning Experience Specialist in Dreilinden-Berlin, Brandenburg, Germany at PayPal

Job Description

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
As a Learning Experience Specialist (LEX) for Customer Engagement Operations Readiness within GCO Learning & Talent Development (GCO L&TD), you would be responsible for ensuring readiness for Global Customer Operations (GCO) strategic initiatives. Our LEXs collaborate with business stakeholders and global learning colleagues to execute cross-functional projects that support evolving product enhancements, teammate tools and servicing strategies in alignment with GCO goals and priorities.

Core Responsibilitie s:

• Conduct business needs analysis, partnering with subject matter experts
• Validate process excellence of the initiative roadmap, milestone planning, communications and business impact analysis
• Support the GCO L&TD team in initiative execution in areas including, but not limited to product, servicing, teammate tools, and soft skills training
• Initiative design activities for learning experiences including selection of appropriate learning experience, and define build activities as required
• Communicate updates to business stakeholders and GCO L&TD team
• Adhere and contribute to standards for ensuring appropriate documentation of learning initiative projects, visibility and record keeping for lookback purposes
• Effectively identify and ensure appropriate resource requests, develop contingency plans for critical execution points
• Provide on-going coaching and development of GCO L&TD team members in initiative execution and needed learning design

Qualifications:

• 4 years of work experience or equivalent education in project leadership, learning, curriculum design

Job Requirements :

• Demonstrate leadership, change management, communication skills
• Competency in execution of learning design processes starting with training needs analysis, through design, delivery & assessment
• Identify competing priorities and proactively plan to support successful implementation
• Ability to handle multiple projects under pressure with competing priorities
• Ability to maintain highly confidential information
• Act as a team player with an ability to lead and motivate others
• Use Microsoft Office, productivity and learning design tools (Smartsheet, SharePoint, Captivate, WorkRamp, LMS, multimedia design tools, etc.) to build and administrate learning experiences

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

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