Localization Specialist - EMEA

Job Description

About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 18,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together. Our team is an ‘Ohana of 650+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading & largest reservation software for tours, activities, & attractions required relentless dedication and vision. To date, we’ve helped over 18,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the role

As FareHarbor’s first Product Specialist focused on localization, you’ll play a key role in ensuring a seamless experience across a user base spanning 35+ countries and 20+ languages.

In this role, you’ll work with Product Owners, Designers, Engineers, and an external team of translators to optimize product content for translation and develop a standardized translation process for new product updates. You will also work cross-functionally with client-facing teams at FareHarbor to review and process translation feedback on a regular basis. The ideal candidate thrives on problem-solving and detail-oriented work, while also thinking “bigger picture” about how to improve processes and make strategic decisions as we expand into new regions.

This role is based in Amsterdam and reports directly to the Product Communications Manager.

Responsibilities:

• Coordinate new translation requests for the FareHarbor core application, mobile application, FH.me, and other areas as needed
• Compile and prepare content in translation (.po) files
• Compile project brief and translator resources for each new request
• Assist with answering translator questions
• Implement, review, and test completed translations
• Manage internal translation feedback process and coordinate feedback cycle with external translation team
• Manage the FareHarbor Term Base and coordinate with external translation team to ensure translator resources are updated as needed
• Work with Product Owners to organize and prioritize an extensive backlog of localization-related improvements and projects, proactively completing or triaging projects as necessary
• Work independently (and with stakeholders as needed) to improve internal translation tools and workflows to minimize manual processes
• Help establish a cohesive translation review process within the product development cycle
• Prioritize and scope projects related to expansion in new regions, date/time localization, better support for language variants, and other strategic projects
• Work with stakeholders and Technical Writers to explore translation options for new areas such as the FareHarbor Help Center, blog, intake forms, etc.

Skills:

• Experience with basic command line utilities and version control (or willingness to learn)
• Comfortable with manual work when it’s needed, but driven to automate and improve processes
• Demonstrated attention to detail: spotting HTML errors and finding ways to streamline error messages sounds fun to you
• Eager to learn whatever necessary to tackle problems head-on
• Eager to learn the ins and outs of a robust product
• Comfortable with a fast-paced startup environment
• Ideally: Experience with translation management tools like Memsource and Poedit
• Ideally: Experience working with (or ideally owning) product localization for a global product
• Ideally: Able to speak two or more languages

Benefits:

• Pension Plan
• Discount CZ insurance
• Fun social online events!
• Commuting allowance
• Working in a multicultural environment - 33 different nationalities

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.